IT Assistant, Level 1 Hourly - Macaulay Honors College

GENERAL DUTIES

IT Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically IT Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/.

CONTRACT TITLE

IT Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Since 1847, The City University of New York has provided a path to success for generations of New Yorkers. In this rich tradition, Macaulay Honors College was established in 2001 as a consortial college linked with eight CUNY partners-Baruch College, Brooklyn College, City College of New York, College of Staten Island, Hunter College, John Jay College of Criminal Justice, Lehman College, and Queens College-to integrate the vast resources of the City University with New York?s cultural, scientific, and business communities. As a top Honors college in the nation, Macaulay offers a first-rate experiential education to high achieving students-especially those who are first generation and low income-along with access to the immersive opportunities that help them achieve big, bold dreams. Under the leadership of its new Dean, Dr. Dara N. Byrne, Macaulay Honors College is on a distinct mission to reimagine equity, excellence, and access.

Reporting to the IT Manager, and working in collaboration with members of the IT Department, the IT Assistant Hourly will provide hardware and software support primarily to staff, as well as faculty and students. The incumbent will assist in maintenance, implementation, troubleshooting and end-user support for desktop applications, mobile devices, and servers, as well as IP telephony systems and multimedia. This is a hands-on, technical position in a Mac environment.

Duties include but are not limited to:

• Resolves minor technical problems for end users with their Apple devices, desktops and laptops, Apple iPhones and iPads, and Android devices;
• Assists in planning, analyzing and maintaining: Desktop and Servers, macOS, Windows, Linux; System and Network Infrastructure;
• Performs routine preventive maintenance and adjustments according to specified guidelines and procedures;
• Under supervision, troubleshoots, repairs and replaces electronic equipment including hard drives, printers, video and audio hardware;
• Maintains documentation and written reports; participates in task forces to resolve security and configuration issues;
• Under supervision, interacts with multiple stakeholders within CUNY and outside vendors to troubleshoot and resolve issues;
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Level 1

1. A High School diploma or its educational equivalent from an accredited institution and two (2) years of full-time work experience in a computer or technology-related position; or
2. An Associate?s degree from an accredited college or university and one (1) year of full-time work experience in a computer or technology-related position; or
3. A Bachelor?s degree from an accredited college or university and six (6) months of full-time work experience in a computer or technology-related position; or
4. A Bachelor?s degree in computer science or a related field from an accredited college or university.

Level 2

1. A High School diploma or its educational equivalent from an accredited institution and three (3) years of full-time work experience in a computer or technology-related position; or
2. An Associate?s degree from an accredited college or university and two (2) years of full-time work experience in a computer or technology-related position; or
3. A Bachelor?s degree from an accredited college or university and eighteen (18) months of full-time work experience in a computer or technology-related position.
4. A Bachelor?s degree from an accredited college or university in a computer related field and one (1) year of full-time work experience in a computer or technology-related position.

Level 3

1. A High School diploma or its educational equivalent from an accredited institution and five (5) years of full-time work experience in a computer or technology-related position; or
2. An Associate?s degree from an accredited college or university and four (4) years of full-time work experience in a computer or technology-related position; or
3. A Bachelor?s degree from an accredited college or university and three (3) years and six (6) months of full-time work experience in a computer or technology-related position; or
4. A Bachelor?s degree from an accredited college or university in a computer related field and three (3) years of full-time work experience in a computer or technology-related position.

English Language Proficiency: Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for job tasks.

CUNY considers full-time work to be at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half and credited instead of, but not in addition to, full-time experience during the same period (e.g., two month?s related work experience at 20-34 hours per week equate to one month?s full-time related work experience.) Part-time experience of fewer than 20 hours per week cannot receive any credit.

Note: A Motor Vehicle Driver License valid in the State of New York, may be required for certain positions. If you have moving violations, license suspension(s) or an accident record, you may be disqualified. If appointed to a position requiring a Motor Vehicle Driver License, this license must be maintained for the duration of your employment.

OTHER QUALIFICATIONS

A preferred candidate should have:

• Excellent verbal and written communication skills.
• Subject matter expert with Apple devices (iOS, macOS hardware and software).
• Demonstrated proficiency utilizing the command line across macOS, Windows and Linux to troubleshoot, diagnose and correct underlying technical issues.
• Familiarity of client-server implementations of Active Directory, VMware, virtualization platforms, etc. in a hybrid environment (macOS, Windows, Linux).
• Familiarity of Mobile Device Management platforms like Endpoint Central and Munki open-source, including reporting tools such as MunkiReport.
• Familiarity with Cloud and Hybrid implementations, such as Microsoft 365 and Google Workspace particularly in the most common SaaS tools (email, messaging, video conference, etc.).
• Experience with Cyber Security concepts (TLS/SSL, PKI, PGP), and tools (Palo Alto Cortex and Firewall.
• Networking support, wireless and wired, across all the layers of the TCP/IP stack (DHCP, DNS, VPN, etc.).
• Familiarity with other open-source technologies is a plus.
• Ability to work productively as an individual contributor and collaboratively as a team member in a fast- paced, time-sensitive, customer-responsive, and team-oriented environment.
• At least two years of experience in higher education with IT support in a hands-on, highly technical, Mac environment.
• Ability to work occasional evenings and weekends.

Candidates must be legally authorized to work in the United States. Sponsorship will not be offered for this position.

COMPENSATION

New hire $30.99/hour

Incumbent $34.99/ hour

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

No job description available

CLOSING DATE

Open until filled

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

Location

Graduate Center

About CUNY Graduate Center

The Graduate Center, CUNY is the focal point for advanced teaching and research at The City University of New York (CUNY), the nation's largest urban public university. With over 35 doctoral and master’s programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors. The Graduate Center’s commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square-foot facility in upper Manhattan, designed to promote collaboration among scientists in five areas of global research and innovation: nanoscience, photonics, structural biology, neuroscience, and environmental sciences.The Graduate Center (GC) benefits from highly ambitious and diverse students and alumni—who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City’s intellectual and cultural life.

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