{"21585553":{"jobPath":"/jobs/21585553/identity-and-access-management-analyst-its-university-at-albany","source":"naylor","job":"21585553","jobTitle":"Identity and Access Management Analyst - ITS - University at Albany"},"21586444":{"jobPath":"/jobs/21586444/senior-analyst-it-client-support","source":"naylor","job":"21586444","jobTitle":"Senior Analyst, IT Client Support"},"21589912":{"jobPath":"/jobs/21589912/associate-vice-president-information-technology-services","source":"naylor","job":"21589912","jobTitle":"Associate Vice President, Information Technology Services"},"21589643":{"jobPath":"/jobs/21589643/security-specialist-b","source":"naylor","job":"21589643","jobTitle":"Security Specialist B"},"21589780":{"jobPath":"/jobs/21589780/tenured-or-tenure-track-faculty-position-in-the-it-analytics-and-operations-itao-department","source":"naylor","job":"21589780","jobTitle":"Tenured or Tenure Track Faculty Position in the IT, Analytics, and Operations (ITAO) Department"},"21588471":{"jobPath":"/jobs/21588471/engineer-cyber-security-operations-ir","source":"naylor","job":"21588471","jobTitle":"Engineer, Cyber Security Operations (IR)"},"21585420":{"jobPath":"/jobs/21585420/it-operations-analyst-management-analyst-2","source":"naylor","job":"21585420","jobTitle":"IT Operations Analyst - Management Analyst 2"},"21587542":{"jobPath":"/jobs/21587542/information-technology-manager","source":"naylor","job":"21587542","jobTitle":"Information Technology Manager"},"21590086":{"jobPath":"/jobs/21590086/security-guard-non-exempt","source":"naylor","job":"21590086","jobTitle":"Security Guard (non-exempt)"},"21587683":{"jobPath":"/jobs/21587683/student-government-association-coordinator","source":"naylor","job":"21587683","jobTitle":"Student Government Association Coordinator"},"21590666":{"jobPath":"/jobs/21590666/building-security-specialist-4482c-facilities-services-80442","source":"naylor","job":"21590666","jobTitle":"Building Security Specialist (4482C), Facilities Services - 80442"},"21587841":{"jobPath":"/jobs/21587841/college-of-nursing-assistant-professor-food-and-nutrition-security-fall-2026","source":"naylor","job":"21587841","jobTitle":"College of Nursing - Assistant Professor - Food and Nutrition Security - Fall 2026"},"21587727":{"jobPath":"/jobs/21587727/security-officer-edwards-campus","source":"naylor","job":"21587727","jobTitle":"Security Officer - Edwards Campus"},"21592413":{"jobPath":"/jobs/21592413/associate-registrar-degree-progress-programs-audit","source":"naylor","job":"21592413","jobTitle":"Associate Registrar - Degree Progress, Programs & Audit"},"21588444":{"jobPath":"/jobs/21588444/director-pharma-supply-chain-it-warehouse-transformation","source":"naylor","job":"21588444","jobTitle":"Director, Pharma Supply Chain IT - Warehouse Transformation"},"21588466":{"jobPath":"/jobs/21588466/manager-information-security-risk-it-compliance","source":"naylor","job":"21588466","jobTitle":"Manager, Information Security & Risk - IT Compliance"},"21587691":{"jobPath":"/jobs/21587691/asset-government-furnished-property-manager","source":"naylor","job":"21587691","jobTitle":"Asset/Government Furnished Property Manager"},"21587570":{"jobPath":"/jobs/21587570/deputy-administrator-augusta-richmond-county-consolidated-government","source":"naylor","job":"21587570","jobTitle":"Deputy Administrator - Augusta-Richmond County Consolidated Government"},"21589692":{"jobPath":"/jobs/21589692/institution-security-officer-iii","source":"naylor","job":"21589692","jobTitle":"Institution Security Officer III"},"21587433":{"jobPath":"/jobs/21587433/director-of-it-customer-service","source":"naylor","job":"21587433","jobTitle":"Director of IT Customer Service"},"21589650":{"jobPath":"/jobs/21589650/it-developer-specialist-banner-cross-functional","source":"naylor","job":"21589650","jobTitle":"IT Developer/Specialist (Banner Cross-Functional)"},"21593541":{"jobPath":"/jobs/21593541/security-officer","source":"naylor","job":"21593541","jobTitle":"Security Officer"},"21593323":{"jobPath":"/jobs/21593323/assistant-director-information-technology-and-systems","source":"naylor","job":"21593323","jobTitle":"Assistant Director, Information Technology and Systems"},"21593522":{"jobPath":"/jobs/21593522/security-controller","source":"naylor","job":"21593522","jobTitle":"Security Controller"},"21594899":{"jobPath":"/jobs/21594899/it-technician","source":"naylor","job":"21594899","jobTitle":"IT Technician"}}
Provides tier 1 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE). Escalates complex issues to tier 2 and 3 technicians to resolve. Monitors computer assets to maintain departmental inventory. Assists in audit and inventory compilation.Performs daily maintenance of classrooms and labs, tracking classroom maintenance using department provided tools. Ensures all University and College policies are followed. Adheres to Information Technology Infrastructure Library (ITIL) best practice framework to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).
Position includes occasional heavy lifting.
Required Qualifications
Bachelors degree, or vocational or technical school degree or equivalent combination of education and experience.
Desired Qualifications:
Experience in supporting Microsoft Windows clients, Apple clients, peripherals, and their connectivity in a networked environment. Experience with formal help desk ticketing system. Ability to lift 25 pounds, climb stairs, and have good dexterity strongly.
Pay rate: $24.76-32.33/hr.
The actual salary paid to an individual will vary based on multiple factors, including, but not limited to, education, years of experience, internal equity, etc.
