Position Summary:
The Sr. IT Epic Analyst serves as a subject-matter expert with deep knowledge of the core Epic application, related non-Epic products/applications, and the supported operational processes. The role focuses on multiple areas within the supported application, often requiring certification in a second core Epic application. The analyst independently manages the design, build/configuration, testing, and ongoing support of assigned areas of the Epic application, encompassing advanced configurations and/or complex implementations.

Key Responsibilities:

• Subject-Matter Expertise: The analyst applies a consultative approach, engaging internal subject-matter experts to understand current and anticipated operational needs. They conduct extensive technology and operations analyses to identify root causes of complex problems, often involving other products. The analyst identifies implications, brainstorms solutions, and presents recommendations to senior team members or management.
• Project Management: The analyst participates in analyzing tickets and requests to identify the need for project-based work. They lead or investigate and resolve complex tickets or requests that cross-supported applications or encompass a broader process. The analyst performs advanced configuration or customization to address business or clinical needs, incorporating significant edits, new functionality, and numerous cross-application integrations.
• Implementation and Integration: The analyst manages the implementation of supported core application changes with third-party vendors and/or internal proprietary applications to ensure integration. They research and analyze the functionality of vendor and internally developed applications, assessing integration requirements and recommending changes or customizations as necessary.
• Mentorship and Feedback: As a subject matter expert, the analyst provides feedback to management on policies, procedures, and best practices. They mentor team members and manage project work to ensure completion according to schedule.

Minimum Qualifications
Education:

• Bachelor's degree is required. An associate's degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a bachelor's degree. A major in healthcare administration or an analytical subject matter is preferred.

Experience:

• 3-5 years of experience directly involved in Epic application support and/or implementation performing builds in the targeted application(s) is required. Experience working directly in the specific domain being supported and as an EHR super-user is preferred.

Licensure/Certifications:

• Epic certification in the first CORE application specific to the role/department is required, with certification in the second CORE application to be obtained within one year of entry into the role. Specialty certifications, as applicable, are preferred. Lean Six Sigma Green Belt and Epic certifications in non-core but ancillary applications specific to the role/department are also preferred.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.