Responsibilities

Insurance Administration and Claims Services
• Responsible for overseeing the City’s insurance programs and claims management, including coordination with insurers, adjusters, legal counsel, and staff. Manages the annual renewal and accurate application process for three key insurance programs, ensuring timely distribution of updated documents (e.g., insurance certificates, liability cards) to departments. Coordinates property insurance valuations and inspections and evaluates operations to identify emerging risks and ensure adequate coverage, terms, and limits are in place.

Financial Management
• Evaluates financial and risk impacts of insurance coverage, working with actuaries and finance staff to forecast insurance and claims expenditures. Monitors budget performance, identifies cost trends, and recommends strategies and future appropriations to mitigate rising costs and ensure fiscal responsibility.

Claim Services
• Leads the management and processing of liability and insurable claims, ensuring consistency, efficiency, and timely resolution. Reviews trend data to improve service delivery, authorizes settlements within approval limits, and directs Claims Analysts in negotiations and legal coordination. Oversees claim workflows, liaises with legal counsel and Council staff, and develops strategic plans aligned with corporate goals and community needs.

Invest In our People
• Assessing staffing needs, participating in hiring, and approving staff selections. It includes supervising staff, directing workflow related to risk and claims management, and overseeing investigations. The position also ensures efficient use of staff resources, reallocating workloads as needed to meet organizational goals.

Risk Management
• Supporting senior management by identifying and managing risks to help prevent future losses. It involves working with other departments, reviewing contracts to spot potential risks, and suggesting ways to reduce them. The role also includes helping with insurance matters, overseeing risk training and education, and making sure insurance documents are accurate and processed on time. Additionally, it involves preparing reports, analyzing trends to improve risk practices, and visiting sites to check for physical risks.

Vendor Management
• Oversees the performance of legal counsel and adjusters handling claims, ensuring quality service for both the city and the public. Working with claims service providers and vendors to improve systems, processes, and user experience. The role also manages user access and training for the claims system, monitors service quality, addresses service issues, and reviews and approves payments for related services.

Effective Service Delivery, Stakeholder Engagement & Continuous Improvement
• Ensures effective service delivery by developing and updating risk management policies to meet regulatory requirements and by training staff to promote risk awareness. Represents the City in risk and insurance matters, working closely with other municipalities, departments, legal counsel, insurers, and regulatory bodies to integrate risk practices into operations. The role also supports continuous improvement by conducting research, analyzing data, preparing reports, and staying informed on industry trends and legal developments.