Full Time - IT Systems & Operations Technician Date Posted: 8/8/2025 Job Code: SHOPSEC2/10203/IT Systems Operations Technician Department: IT Address: 5500 Campanile Drive City: San Diego State: CA Category: Information Technology Salary Range: $23.81 - $48.10 Description
SUMMARY:

Under routine direction, deploys, trouble shoots and maintenance systems, servers, desktops, and LAN networks. Provides support and acts as a backup to the system and operations manager. In addition, the IT technician will provide technical support for Aztec Shops operations as needed.



ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Installs and maintains POS Hardware, diagnoses equipment problems and performs necessary repairs where applicable.
  
• 
  Setup, configure, document and deploy mobile devices for in house applications.
  
• 
  Test and setup new desktop and hardware along with related operating systems and business software.
  
• 
  Administers application configuration changes for POS systems.
  
• 
  Assists in troubleshooting other applications as needed.
  
• 
  Perform services calls on network and hardware related issues, diagnose equipment problems and perform necessary repairs where applicable.
  
• 
  Monitors IT ticketing system and completes assigned tasks with.
  
• 
  Documents work performed and resolution steps.
  
• 
  Provide support and maintenance for the Aztec Shops LAN and related infrastructure.
  
• 
  Performs server maintenance.
  
• 
  Performs preventative maintenance on hardware (desktops, POS, printers, scanners).
  
• 
  Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel.
  
• 
  Must be able to work after hours, weekends, and holidays as needed.
  
• 
  Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
  
• 
  Other duties as assigned.
  

Minimum Requirements
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is an Associate's degree in information technology, computer science or similar; plus 1-2 years of experience in a technical support, operations, or systems technician role.
Experience with monitoring and maintaining IT systems and operations, operating systems (e.g Windows, Linux), system documentation and reporting, along with networking basics.

PREFERRED SKILLS & CERTIFICATIONS:

Certifications:

• 
  Microsoft 365 Certified: Administrator Expert
  
• 
  Microsoft Certified: Windows Server Hybrid Administrator Associate
  
• 
  CompTIA Cloud+ or equivalent
  

Preferred Skills:

• 
  Experience with Windows Server, Linux, or Unix environments
  
• 
  Understanding of Active Directory, group policy, and Microsoft Entra
  
• 
  Understanding of TCP/IP, DNS, DHCP, VPN's and firewalls
  
• 
  Familiarity with scripting languages like PowerShell, Bash, or Python
  
• 
  Understanding of server hardware, storage systems, and data center operations
  

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS



LANGUAGE SKILLS:

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.

Requires the ability to read, comprehend, analyze, and interpret general business information, and governmental regulations. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management and employees of the organization.



MATHEMATICAL SKILLS:

Basic math skills with the ability to add, subtract, multiply and divide.



REASONING ABILITY:

Ability to define problems, collect data, establish facts, draw valid conclusions and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.



MANUAL DEXTERITY:

Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.



PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.



PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit; handle objects; keypad or papers and books. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.



WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a traditional office setting with travel to work sites for troubleshooting, support, installations and inspections. There may be exposure to dust or other airborne particles. The employee occasionally works near moving mechanical parts and may be exposed to cold or humid conditions. May work outdoors in a stadium environment; exposure to varying weather conditions, dust, and allergens, work temperatures and noise.



BACKGROUND CHECK INFORMATION:

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department https://apptrkr.com/get_redirect.php?id=6456721&targetURL=
SUMMARY:

Under routine direction, deploys, trouble shoots and maintenance systems, servers, desktops, and LAN networks. Provides support and acts as a backup to the system and operations manager. In addition, the IT technician will provide technical support for Aztec Shops operations as needed.



ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Installs and maintains POS Hardware, diagnoses equipment problems and performs necessary repairs where applicable.
  
• 
  Setup, configure, document and deploy mobile devices for in house applications.
  
• 
  Test and setup new desktop and hardware along with related operating systems and business software.
  
• 
  Administers application configuration changes for POS systems.
  
• 
  Assists in troubleshooting other applications as needed.
  
• 
  Perform services calls on network and hardware related issues, diagnose equipment problems and perform necessary repairs where applicable.
  
• 
  Monitors IT ticketing system and completes assigned tasks with.
  
• 
  Documents work performed and resolution steps.
  
• 
  Provide support and maintenance for the Aztec Shops LAN and related infrastructure.
  
• 
  Performs server maintenance.
  
• 
  Performs preventative maintenance on hardware (desktops, POS, printers, scanners).
  
• 
  Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel.
  
• 
  Must be able to work after hours, weekends, and holidays as needed.
  
• 
  Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
  
• 
  Other duties as assigned.
  

Minimum Requirements
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is an Associate's degree in information technology, computer science or similar; plus 1-2 years of experience in a technical support, operations, or systems technician role.
Experience with monitoring and maintaining IT systems and operations, operating systems (e.g Windows, Linux), system documentation and reporting, along with networking basics.

PREFERRED SKILLS & CERTIFICATIONS:

Certifications:

• 
  Microsoft 365 Certified: Administrator Expert
  
• 
  Microsoft Certified: Windows Server Hybrid Administrator Associate
  
• 
  CompTIA Cloud+ or equivalent
  

Preferred Skills:

• 
  Experience with Windows Server, Linux, or Unix environments
  
• 
  Understanding of Active Directory, group policy, and Microsoft Entra
  
• 
  Understanding of TCP/IP, DNS, DHCP, VPN's and firewalls
  
• 
  Familiarity with scripting languages like PowerShell, Bash, or Python
  
• 
  Understanding of server hardware, storage systems, and data center operations
  

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS



LANGUAGE SKILLS:

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.

Requires the ability to read, comprehend, analyze, and interpret general business information, and governmental regulations. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management and employees of the organization.



MATHEMATICAL SKILLS:

Basic math skills with the ability to add, subtract, multiply and divide.



REASONING ABILITY:

Ability to define problems, collect data, establish facts, draw valid conclusions and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.



MANUAL DEXTERITY:

Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.



PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.



PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit; handle objects; keypad or papers and books. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.



WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a traditional office setting with travel to work sites for troubleshooting, support, installations and inspections. There may be exposure to dust or other airborne particles. The employee occasionally works near moving mechanical parts and may be exposed to cold or humid conditions. May work outdoors in a stadium environment; exposure to varying weather conditions, dust, and allergens, work temperatures and noise.



BACKGROUND CHECK INFORMATION:

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department https://apptrkr.com/get_redirect.php?id=6456721&targetURL=
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is an Associate's degree in information technology, computer science or similar; plus 1-2 years of experience in a technical support, operations, or systems technician role.
Experience with monitoring and maintaining IT systems and operations, operating systems (e.g Windows, Linux), system documentation and reporting, along with networking basics.

PREFERRED SKILLS & CERTIFICATIONS:

Certifications:

• 
  Microsoft 365 Certified: Administrator Expert
  
• 
  Microsoft Certified: Windows Server Hybrid Administrator Associate
  
• 
  CompTIA Cloud+ or equivalent
  

Preferred Skills:

• 
  Experience with Windows Server, Linux, or Unix environments
  
• 
  Understanding of Active Directory, group policy, and Microsoft Entra
  
• 
  Understanding of TCP/IP, DNS, DHCP, VPN's and firewalls
  
• 
  Familiarity with scripting languages like PowerShell, Bash, or Python
  
• 
  Understanding of server hardware, storage systems, and data center operations
  

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS



LANGUAGE SKILLS:

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.

Requires the ability to read, comprehend, analyze, and interpret general business information, and governmental regulations. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management and employees of the organization.



MATHEMATICAL SKILLS:

Basic math skills with the ability to add, subtract, multiply and divide.



REASONING ABILITY:

Ability to define problems, collect data, establish facts, draw valid conclusions and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.



MANUAL DEXTERITY:

Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.



PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.



PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit; handle objects; keypad or papers and books. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.



WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a traditional office setting with travel to work sites for troubleshooting, support, installations and inspections. There may be exposure to dust or other airborne particles. The employee occasionally works near moving mechanical parts and may be exposed to cold or humid conditions. May work outdoors in a stadium environment; exposure to varying weather conditions, dust, and allergens, work temperatures and noise.



BACKGROUND CHECK INFORMATION:

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.



Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.

For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.


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