The IT Computer Associate provides Tier 1 and specialized hardware and software support for College of Law faculty, staff and students. Collaborates with fellow College of Law team members and with NU ITS service managers to provide timely, high-quality technology services. Must be able to quickly become familiar with University systems and services. Must be able to work under pressure and time constraints in a professional office setting.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and collaborative workforce. UNL is committed to providing a work environment and culture that fosters personal and professional success where every person and every interaction matters. The University is proud to be one of Nebraska's preferred and largest employers where individuals are able to participate and contribute to their full potential.

As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://equity.unl.edu/notice-nondiscrimination/.

Minimum Required Qualifications:

Associate's degree in a technology or computing-related field plus at least three months of hands-on experience providing IT support and at least one year of experience working in any role which involves customer service; equivalent education/experience considered.
Proficient use of Microsoft Office and Adobe Acrobat.
Ability to diagnose and resolve technical issues, utilizing an understanding of technical principles that align with University policies.
Knowledge and experience of various computer architectures and their respective operating systems.

Preferred Qualifications:

Associate's degree in a technology or computing-related field.
Two years of hands-on experience providing IT support including direct user support.
Two years of experience administering and supporting Windows and MacOS operating systems.
Experience with: Wired and wireless IP-based networking; SCCM, Active Directory, and Group Policies; JAMF or using macOS in a domain-joined environment; client management tools.
Knowledge of IT security best practices, user security, and cloud storage services.
CompTIA A+, HDI DST, and OEM hardware repair certifications (HP, Apple, Dell) are desirable.

Posted Salary: $18.942/hr minimum

Job Type: Full-Time

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About University of Nebraska Lincoln

With over 25,000 students, the University of Nebraska-Lincoln is a diverse educational insitution with international stature. The intellectual center for the state of Nebraska and beyond, we are a land-grant, top tier national research-extensive insitution. Part of the Big Ten conference, Big Ten Academic Alliance, our mission includes growing relationships and resources that enable the University of Nebraska to change lives.

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