Position Summary :

Supports end users as well as other members of the PPOC Technical Services team. Assists users by promptly answering questions or resolving problems pertaining to hardware, software, and networking equipment. Provides high-level assistance in specialized or contentious situations.

Key Responsibilities:

Providing onsite support for end user device and networking issues at large (10+ providers), multi-site PPOC practices and other locations as assigned
Acting as the primary point of contact for IT support at assigned practices
Management of end-user devices, network appliances, domain controllers, and file servers
Daily logging of tasks and activities via service management application(s)
Participation in team meetings and collaboration for upcoming projects
Providing prompt and courteous resolution to user requests and issues
Providing security, compliance, and HIPAA checks at all practices
Management of larger projects or tasks, and coordinating other team members
Travel to and between assigned practices at least 50% of the work week

Minimum Qualifications

Education:

Bachelor's Degree in the field of Computer Science or a closely related field is required

Experience:

5 years' relatable experience is required
Experience supporting Windows 10/11 and macOS
Systems & Device Management: Proficient in Active Directory, Windows Server OS, and imaging HP desktops and laptops; experienced with Remote Monitoring and Management (RMM) tools for end-user device support and deployment.
Security & Networking: Skilled in antivirus and malware protection, VPN setup, TCP/IP networking, and Wi-Fi troubleshooting; familiar with network hardware including routers, switches, and Cisco Meraki devices.
Virtualization & Cloud Tools: Knowledgeable in VMware, Citrix, and Microsoft 365 applications; experienced in collaborating across IT and security teams to ensure reliable, secure systems

#LI-Hybrid

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About Boston Children's Hospital

Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.

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