Information Technology Assistant - Hourly

GENERAL DUTIES

IT Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically IT Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/.

CONTRACT TITLE

IT Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Reporting to the Telecommunications and Field Support Manager of Office of Information Technology (OIT) at the City College of New York, the Cabling/Field Support Technician will be responsible for assisting in the day-to-day operations of the college?s Cabling Team.

The successful candidateHe/she will ensure cohesion in implementing college-wide IT initiatives, procedures, and protocols by collaborating with other IT professionals, including systems administrators, network administrators, audio/visual and front-line services, security administrators, and third-party vendors.

The successful candidate will have the following responsibilities:

• Collaborate and communicate with cross-functional teams, including PMO, network services, system administration, audio-visual technology, and front-line services teams.
• Mount wireless access points (WAP) and related components to establish reliable wireless connectivity
• Assist in repairing and expansion expanding telecommunications cabling, ensuring installation conforms to design documentation
• Install cabling (coax, HDMI, CAT5e/6/6A cable) and equipment, including toning, testing, labeling, termination, and cable management
• Ensure high-quality customer service by providing effective and timely responses to IT requests and incident tickets assigned to the Cabling team, including resolving and escalating severe incidents
• Mount and secure devices - such as cabinet/enclosures, racks, and panels
• Respond to reported cabling incidents and service requests, and complete and escalate in a timely manner with up-to-date, pertinent information
• Mount wireless access points (WAP) and related components to establish reliable wireless connectivity
• Assist in monitoring data center and IDF infrastructure, including power, cooling systems, security cameras, and access control, and environmental conditions, to maintain optimal performance
• Perform other duties as assigned

MINIMUM QUALIFICATIONS

Level 1

1. A High School diploma or its educational equivalent from an accredited institution and two (2) years of full-time work experience in a computer or technology-related position; or
2. An Associate?s degree from an accredited college or university and one (1) year of full-time work experience in a computer or technology-related position; or
3. A Bachelor?s degree from an accredited college or university and six (6) months of full-time work experience in a computer or technology-related position; or
4. A Bachelor?s degree in computer science or a related field from an accredited college or university.

Level 2

1. A High School diploma or its educational equivalent from an accredited institution and three (3) years of full-time work experience in a computer or technology-related position; or
2. An Associate?s degree from an accredited college or university and two (2) years of full-time work experience in a computer or technology-related position; or
3. A Bachelor?s degree from an accredited college or university and eighteen (18) months of full-time work experience in a computer or technology-related position.
4. A Bachelor?s degree from an accredited college or university in a computer related field and one (1) year of full-time work experience in a computer or technology-related position.

Level 3

1. A High School diploma or its educational equivalent from an accredited institution and five (5) years of full-time work experience in a computer or technology-related position; or
2. An Associate?s degree from an accredited college or university and four (4) years of full-time work experience in a computer or technology-related position; or
3. A Bachelor?s degree from an accredited college or university and three (3) years and six (6) months of full-time work experience in a computer or technology-related position; or
4. A Bachelor?s degree from an accredited college or university in a computer related field and three (3) years of full-time work experience in a computer or technology-related position.

English Language Proficiency: Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for job tasks.

CUNY considers full-time work to be at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half and credited instead of, but not in addition to, full-time experience during the same period (e.g., two month?s related work experience at 20-34 hours per week equate to one month?s full-time related work experience.) Part-time experience of fewer than 20 hours per week cannot receive any credit.

Note: A Motor Vehicle Driver License valid in the State of New York, may be required for certain positions. If you have moving violations, license suspension(s) or an accident record, you may be disqualified. If appointed to a position requiring a Motor Vehicle Driver License, this license must be maintained for the duration of your employment.

OTHER QUALIFICATIONS

• Must be able to lift 50 pounds and perform full range of motion activities, such as, but not limited to, walking, standing, lifting, or climbing while performing duties
• Knowledge of proper operation of power and hand tools
• Experience installing, terminating, troubleshooting, and maintaining voice, data, fiber, and A/V cabling
• Experience using of test equipment such as network analyzers, cable toner, cable analyzer, telephone test set (butt set)
• Excellent communication and customer service skills
• Strong interpersonal and service delivery skills
• Ability to effectively communicate verbally and in writing

This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

COMPENSATION

Compensation:

New Hire $30.99

Incumbent: $34.99

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Only applications submitted through CUNYFirst will be considered

If you are viewing this job posting in CUNYFirst, please click on "apply now" on the bottom of this page and follow the instructions.

If you are viewing this job posting externally, please apply as follows:

• Go to https://cuny.jobs/
• Search for job opening id number: 30910
• Click on the "apply now" button and follow the instructions.

CLOSING DATE

September 29, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

Location

City College of New York

About City College of New York (CUNY)

With over 3,000 employees, our institution brings together some of the best talent in the City of New York and in the world as the flagship campus of the City University of New York. Our campus is accessible by most major train lines including Metro North, and is conveniently located in the heart of one of the greatest communities in New York City. Our dedicated faculty and staff are the heart and strength of our institution, and we strive to do our best to make their experience enjoyable and enriching.

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