Position:                     IT/Security Supervisor

Department:                Communications

Reports Directly to:       Chief Broadband Officer

Directs:                        System Administrators, Technical Support Specialists, Technical Support                                        Representatives, and assigned personnel, as directed

FLSA Status:              Exempt

Position Summary:

The position of IT/Security Supervisor is one of high responsibility for reliable, economical member services and satisfaction. The IT/Security Supervisor must have demonstrated leadership quality, thorough working knowledge of all aspects of the Information Technology field. An IT/Security Supervisor has mastered the performance of all BEC Information Technology positions, including the essential functions of a BEC System Administrator.

An IT/Security Supervisor performs the functions within the BEC Communications Department which may include, but are not limited to, supervising and developing personnel, allocating resources, developing, conducting, and monitoring activities within the department in accordance with established policies, plans and objectives of BEC.

An IT/Security Supervisor will train, coach and supervise, both directly and indirectly, all aspects of routine and non-routine information technology. The IT/Security Supervisor ensures that work performed by subordinates is completed in an accurate, professional manner and sets an example for others of courteous, productive work procedures.

Essential Functions of the Position:

1. Principally works indoors in an office

2. Must possess and maintain the ability to:

• Respond in a positive manner to supervision.
• Work as a cooperative member of a
• Interact in a professional and courteous manner with co-workers and members.
• Manage technical projects including timelines, costs, resources, vendor relationships, and customer relationships.

3. Assigns work to, and supervises, assigned personnel. Reviews and monitors work of subordinates.

4. Approves time and expense sheets for assigned personnel ensuring that all time is charged accurately. Authorize and approves requests

5. Conducts performance appraisals and recommends salary changes, training, promotions, hires, and terminations for assigned personnel.

6. Monitors and operates BEC Communications internet service provider system. Communicates issues and/or systems status changes to cooperative personnel.

7. Monitors internet connectivity, to include working with direct internet access provider, as necessary, to resolve issues and complete upgrades. Communicates issues and or connectivity status changes to cooperative

8. Research network infrastructure, network security and firewall

9. Implements network infrastructure, security and firewall changes as needed to provide for system and data security. Maintains and updates user’s permissions for network systems access where applicable.

10. Plans IT and Security maintenance, upgrades and system hardware and/or software replacement

11. Completes, participates in, or supervises the hardware and/or software updates, upgrades and maintenance on network server

12. Oversees or participates in IT and Security-related purchases of hardware, software and repairs to include expense reports documenting

13. Functions as the primary point-of-contact for Chief Broadband Officer to ensure cooperative is aware of all relevant activities regarding IT, security and communications systems issues, hardware and software upgrades, and

14. Creates monthly IT and Security project statuses and oversees monthly IT reporting for issues and requests.

15. Point of contact for network and system security compliance directives and requests initiated from external government and electric utility and grid monitoring agencies such as DHS, ERCOT, NERC, etc.

16. Provides and/or oversees networking assistance to users, including help with network connections. Must be able to backup system administrators or technical support representatives. This will be done through a ticketing system capable of identifying and tracking requests.

17. Provides and/or oversees technical assistance and training to help personnel become more proficient.

18. Manage and maintain backups of the cooperative’s data for Disaster Recovery.

19. Executes and communicates the IT and security objectives of the Board of Directors, General Manager/CEO, and Chief Broadband Officer.

20. Develops plans for, as well as communicates and reports on, IT Department goals and objectives.

21. Develops, or oversees the development of, reports, as needed, to assist other departments with needed

22. Must be able to lift 40-pound shipping packages and/or systems, monitors,

23. Ability to work

24. Ability to perform successfully under pressure from deadlines and

25. Well-organized and detail-oriented.

26. Ability to prioritize and manage multiple

27. Ability to accurately diagnose and perform minor repairs to computers and related equipment.

28. Ability to problem-solve, identify and analyze problems, establish objectives, and evaluate programs and/or

29. Operates all coop equipment in accordance with BEC policies and procedures, safety rules, manufacturer guidelines, and regulations and/or codes and seeks input from the Manager of Communications Services when information is unclear, inadequate or requires

30. Plans the work of the individual assignment, as directed, so that it can be done safely, properly, orderly, and as economically as

31. Subject to travel intra/interstate, as necessary, for training, meetings, job duties, or to provide assistance to other electric

32. Complies with all BEC policies, procedures and safety rules and recommends to fellow workers the use and practice of the same.

33. This position is subject to working additional time beyond normal working hours, including evenings, late nights, weekends, and holidays, as needed in emergency

Equipment Used:

Servers, Ethernet Switches, Routers , Fixed Wireless , Desktop computers, computer keyboards, telephones, printers, fax machines, paper shredders, file cabinets, desk chairs, postage machine.

Other Important Duties:

1. Maintains good working relations with co-workers, BEC members and the general

2. Represented BEC by attending schools/seminars/meetings for improvement of job knowledge and skills, when requested.

3. Continually explores new ideas to enhance job performance, efficiency, productivity, and work relations. Communicates these ideas to the Chief Broadband Officer or

4. Performs other duties as may be assigned by the Chief Broadband Officer or

Experience, Training, Knowledge, Skills, and Abilities:

• Must maintain professional knowledge of all issues relating to Information Technology and maintain the desire to improve industry knowledge by attending webinars, seminars,

• Must maintain knowledge of Cooperative’s policies related to duties of the

• Ability to travel intra/inter-state, as necessary, for training purposes, meetings, or to provide assistance to other electric cooperatives, as

• Must be able to deal with members, the general public and fellow employees in a professional, friendly and courteous

• Ability to move about and within an office building and on various

• Ability to frequently stand and/or walk and sit for extended periods of

• Ability to perform manual and detailed hand work using both hands, sometimes repetitively, in order to operate office

• Ability to lift and/or move a box of copy paper weighing approximately 40

• Ability to perform essential functions that require frequent, prolonged viewing and use of computer monitor, keyboard and mouse for extended periods of

• Ability to speak and hear clearly in order to

• Ability to communicate effectively and efficiently, both orally and in writing, with a diverse group of people and personalities. Requires a high degree of interpersonal

• Ability to be tactful and get along with diverse groups of people and personalities. Capable of conveying a positive and professional

• Ability to prioritize and manage multiple tasks, even simultaneously, as well as coordinate projects with other employees working to consistently meet deadlines and

• Ability to listen to and read instructions and other

• Ability to use judgement and reasoning skills to perform the Essential Functions of the Position.

• Ability to speak, hear, understand, and communicate in

• Must have good math and computer

• Ability to use office equipment including the computer and all relevant software, 10-key calculator, typewriter, fax machine, copier, phone system and various other types of business machines as required to do this

• Must be able to perform required duties during extended hours in emergency

• Ability to perform all physical requirements of the

• Ability to safeguard confidential

The fully competent incumbent must possess the following knowledge:

• Safety issues affecting office

• Website coding techniques and languages such as HTML for cooperative website updates, etc.

• Workstation, laptop and tablet systems, to include software, hardware and driver updates, as well as network configuration options.

• Troubleshooting workstation, laptop and tablet software and hardware

• Server systems hardware, networking and software, including the functionality of Domain Controller and Application server

• Server and computer systems backup software and technologies, as well as backup schemes,

• Fiber to the home and Electrical Substation SCADA communications.

• GPON and Active fiber deployments.

• Understand and Maintain IPV4 and IPV6 addressing

• Understand network subnetting and CIDR notations

• Understand access control systems

• Operate Windows and Linux based servers

• Routing, Layer 2 / Layer 3

• Support BGP routing and load balancing

• Understand MEF Standards

• Understand Dynamic Routing OSPF/RIP

• Understand and Maintain MPLS circuits

• Understand and Maintain VOIP

• Understand and Maintain SNMP

• Understand and Maintain Ethernet Rings

• Understand and Maintain Linux based DHCP

• Understand and Maintain Windows Server based DHCP

• Experience operating virtual environments utilizing VMWare and Windows’ Hypervisor

• Ability to Read and Understand fiber characterizations

• Understand and Maintain DNS (ISP Based)

• Understand and Maintain E Mail (ISP Based)

• Linux based routing and servers

• Server monitoring and management, to include Microsoft Active Directory user login ID management and access permissions to network shared

• Troubleshooting server computer systems hardware and

• Intranet and internet communications, to include firewall security, VPN functionality, Network Switch and VLAN functionality and

• Wi-Fi security and network AP (Access Point)

• Network connectivity troubleshooting, including the use of basic Command Line tools such as PING, IPCONFIG, TRACEROUTE,

• ERSI ArcGIS Server and Engine software, as they pertain to the functionality of the NISC MapWise module and the cooperative GIS map

• Network design and

• Windows-based work processing, spreadsheet, database, and graphics

• Computer security measures, firewalls and best

• Computer-related

• Must possess extensive experience working in a team-oriented, collaborative

Education, Degrees, Certificates, and/or License Requirements

• High School

• Associates or Bachelor’s degree in related field preferred, but work experience may substitute for

• Valid Texas Driver’s license and an acceptable driving

• Must be eligible to be and remain insured as a driver by the Cooperative’s group liability policy for the automotive

• Minimum of five (5) years’ experience in a computer-related

• NRECA certified in supervision and/or management. Must obtain within three (3) years of appointment of

This Position Description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. The employee may be required to perform or assume additional position-related responsibilities other than those stated in this description.

BEC reserves the right to revise or change the position responsibilities as the need arises. This Position Description does not constitute a written or implied contract of employment.

The time frames mentioned for successful accomplishment of training phases are for illustrative purposes only and should not be construed as an implied contract of employment for any amount of time.

See Job Description.

About Bartlett Electric Cooperative, Inc.

Bartlett Electric Cooperative has been in operation since 1936 and, we are proud to be the first REA project energized in Texas and the nation. Bartlett Electric Cooperative played an important role in the modernization of the rural farms served by the cooperative, and we continue to be dedicated to providing quality service at the most economical price. Our service area includes areas of Bell, Burleson, Lee, Milam and Williamson counties.

Connections working at Bartlett Electric Cooperative, Inc.