PERFORMANCE PLANNING

Responsible for the development, direction, supervision and coordination of the risk management and patient liaison programs.

KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS

1. Responsible for the day to day operations of risk management operations.
2. Monitor and address reports related to risk.  
3. Provide consultation to various constituencies on a variety of risk related subjects based on experience and expertise
4. Develop, implement and evaluate a comprehensive risk management program including the identification of risks and the implementation of risk minimization strategies; coordinating efforts between numerous entities, individuals and departments (both internal and external) to identify and minimize risk; provide education on risk management topics; Perform Safety and Efficiency audits at facilities, and recommend improvement strategies as needed
5. Investigate losses, potential losses providing information on such events to Counsel and other relevant constituencies; aggregate, trend and report loss related data.  Develop and implement or recommend strategies to mitigate or eliminate future occurrences of the risks identified.  Communicate with claimants and families in investigating and responding to complaints and questions.
6. Monitor external inspections at all locations, advise relevant constituencies of findings, citations, areas of concern and opportunities for improvement
7. Effectively manage claims and litigation activities, as assigned, working with insurance representatives, outside counsel, claimants or their representatives or other constituencies as necessary, achieving optimal results.
8. Development and administration of workplace safety policy and procedure programs
9. Provide Senior Management with risk related data on a monthly, quarterly and annual basis along with recommendations for improvements where indicated.
10. Work effectively and collaboratively with other departments in efforts to mitigate or eliminate risk. These departments include but are not limited to security, quality management, engineering, and patient care services.  
11. In coordination with the Director of Safety, administer and maintain safety programs
12. Design and maintain workplace safety Intranet site
13. Develop and implement a workplace safety plan annually
14. Align corporate and facility information management goals and objectives
15. Responsible for the institution’s compliance with applicable federal, state, Joint Commission, CMS, and company regulations, rules standards, and policies.
16. Compile facts and data regarding company workplace accidents to identify root cause and recommend strategies for accident prevention
17. Perform special projects and coordinate workplace safety risk management activities and programs with other department managers as needed
18. Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision.
19. Performs duties and manages department as outlined in the Employee Handbook; Consistent with DCH mission, vision and values
20. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
21. Performs compliance requirements as outlined in the Employee Handbook
22. Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
23. Requires use of electronic mail, time and attendance software, learning management software and intranet.
24. Must adhere to all DCH Health System policies and procedures.

25. Interviews, selects, hires, and retains employees, including other management positions if authorized and budgeted
26. Conducts orientation and training for employees, including other management positions
27. Manages performance, including other management positions
28. Manages departmental productivity standards
29. Provides strategic leadership for department(s)
30. Performs long range planning and overall direction setting at the departmental level
31. Responsible for department organizational structure and alignment to meet forecasted business needs
32. Responsible for development, implementation and interpretation of system policies within a major organizational/functional area or the development and review of system policies within a recognized discipline

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

1. Must be able to read, write legibly, speak, and comprehend English.
2. A minimum of five years of experience in Risk Management type activities or associated Insurance industry activities.
3. Must have an Alabama RN, PA or CRNP license.
4. Proven Effective Leadership Experience
5. Interpersonal skills
6. Effective Communication
7. Strong Attention to Detail
8. Ability to travel as needed