At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America?s Best Hospitals-and now we invite you to join us and make a difference every single day in service of this outstanding work - excellence and innovation in patient care, research, and community service. You'll work with a team of professionals and have access to new facilities. This will help you achieve something outstanding for yourself and others.

Reporting to the Security Associate Director, the Assistant Manager, Security Command Center will be responsible for the performance of the 24/7 Security Command Centers, including its operational activities and management of Team Leads and all Command Center staff.

• Responsible for daily operations and management of all Command Center Operator staff.
• Supervises and provides resolution of escalations by providing advice and guidance on more complex situations. Determines necessity of escalation within or outside the command center to resolve.
• Supervises staff to meet requirements for current project and call volume load. Forecasts future workloads to ensure that adequate staffing levels are available. This includes forecasting peak load work times and appropriate vacation/educational training requirements. Takes proactive measures when service levels are trending unfavorably or are missed.
• Maintains appropriate staffing requirements and responsible for hiring, transfers, promotions, terminations, merit adjustments, overtime, disciplinary actions, time off, and other administrative functions. Proposes solutions to short-term staffing needs to leadership. Manages discipline and performance evaluations for all Command Center Operator staff.
• Provides coaching and guidance to improve staff performance and capabilities; and identifies training needs and recommends options. May also develop staff in technical and soft skills.
• Regularly meets with Command Center Operator Leads, Command Center Operators and Supervisors at shift change to provide departmental or community security updates, guidance and to address any questions or concerns.
• Proactively identifies areas of improvement and propose improved ways of working with the Security Leadership team

Education:

• High School Diploma/GED - Required

Experience:

• Minimum three (3) years of security or former law enforcement dispatch experience - Required
• Minimum one (1) year supervisory experience - Required
• Excellent customer service and communication skills.
• Computer proficiency is a requirement.

License/Certifications:

• POST Public Safety Dispatcher Basic Course - Preferred