Position Overview
The IT Analyst plays a vital role in KU IT by serving as the Change Manager for the organization's IT change management process. This position also develops, maintains, and enhances technical documentation and business intelligence processes across the department. This position is responsible for organizing and facilitating communication surrounding IT changes and ensuring compliance with IT change processes, creating technical documentation, and supporting the IT Knowledge Base. The Analyst works closely with campus stakeholders, IT service providers, and management to ensure new and existing IT processes align with institutional needs and strategic initiatives.

KU is not able to provide H-1B sponsorship for this position.
Job Description
40% - Change Management

• Schedule and create the agenda for weekly Change Advisory Board (CAB) meetings.
• Facilitate weekly CAB meetings and document key decisions and action items.
• Ensure all change submissions comply with established policies and procedures for IT change management.
• Recommend and implement process improvements to enhance change management efficiency.
• Collaborate with CAB members to support decision-making, track progress, and maintain accurate records.

40% - Technical Documentation & Business Intelligence

• Work within a team to develop and implement technical and procedural documentation.
• Maintain, administer, and assist in troubleshooting knowledge base systems.
• Create and develop new documentation that details features and procedures for IT systems.
• Provide periodic and cyclical review of existing documentation, to ensure accuracy and completion.
• Work across teams to enhance documentation practice and procedure.
• Assist in collecting, analyzing, and reporting IT operational metrics to support decision-making.

15% - Strategic Planning & Enterprise Initiatives

• Engage in enterprise initiatives and strategic planning efforts as directed.
• Participate in project management efforts as assigned by IT leadership, including documentation and process standardization.

5% - Other Duties as Assigned
Required Qualifications

1. High school diploma\\GED and four (4) years relevant professional experience OR an Associate's degree and two (2) years of relevant professional experience OR a Bachelor's degree.
2. One (1) year of experience of coordinating IT change management processes or similar structured processes.
3. Experience creating and maintaining technical or procedural documentation as evidenced in application materials.
4. Excellent written communication skills as evidenced in application materials.

Preferred Qualifications

1. Experience working with or administering knowledge base or content management systems (e.g. TDX, ServiceNow, etc.) as evidenced in application materials.
2. One (1) year experience in project management or related implementation(s).
3. At least one (1) year of professional experience with:
   • Supporting Windows or Mac operating systems.
   • Implementing and managing information technology systems.
   • Microsoft Endpoint Configuration Manager (MECM)
   • Microsoft Active Directory & Group Policy
   • Troubleshooting network issues / network management in an enterprise network.
4. IT work experience at a higher education institution as evidenced in application materials.

Contact Information to Applicants
Vickye Kozlowski
vickye@ku.edu
(785) 864-0493
Additional Candidate Instruction

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume.
• List of three (3) professional references.

Only complete applications will be considered.

Application review begins Tuesday, June 24, 2025 and will continue until a qualified pool of applicants are identified.

Advertised Salary Range
$55,000-65,000 commensurate with experience
Application Review Begins
24-Jun-2025
Anticipated Start Date
07-Jul-2025
Primary Campus
University of Kansas Lawrence Campus
FTE
1.0
Reg/Temp
Regular
FLSA Status
Nonexempt
Employee Class
U-Unclassified Professional Staff
Work Location Assignment
Hybrid
Disclaimer
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.