Purpose of Position

The IT Specialist’s role is to support the operation of computer systems, peripherals, mobile devices, applications, and network attached devices that Inland Power & Light staff rely on to accomplish the business of the cooperative. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Core Competencies

1. Quality Work: Produce thorough, high-quality work with minimal errors. Seek feedback, make corrections as needed. Identify problems and solve them. Strive to improve processes. Work collaboratively with co-workers to implement systematic changes.

2. Productivity: Complete assigned work in a timely fashion. Utilize slow periods productively. Produce amount and volume at expected speed.

3. Technical Skills/Job Knowledge: Demonstrate an appropriate level of understanding of technical skills in area of expertise, technology, products, and/or processes involved. Duly perform assigned duties. Keep current on federal, state and local regulatory changes and be competent with all technology necessary to perform job.

4. Communication: Clearly convey oral and written communication. Keep others informed of activities and problems in timely manner. Listen well; respond appropriately and respectfully.

5. Teamwork/Ability to Work with Others: Demonstrate the ability to work in a positive manner with co-workers and/or members with differing backgrounds, opinions, capabilities, etc. Willingly share skills, competencies, and knowledge with others. Establish and maintain strong, effective working relationships. Contribute effectively to group efforts. Promote harmony; agree to disagree without damaging relationships.

6. Accountability: Maintain excellent attendance and provide additional assistance after normal working hours when needed. Be reliable, prepared and accept responsibility for work and actions.

7. Integrity: Demonstrate honesty, high ethical standards, and respect for all co-workers and membership.

8. Professionalism: Address internal and external members with courtesy and respect. Dress in work attire appropriate to the position. Communicate business information in a timely fashion, using means of communication appropriate to the situation.

19. Support of Cooperative Goals: Support cooperative goals and adhere to all policies and procedures. Contribute effectively in support of the cooperative.

10. Problem-Solving: Use sound logic and methodology to solve problems. Explore multiple sources for answers, as required. Be able to identify hidden problems and propose solutions.

Job Responsibilities

1. Be a Team Player

• Collaborate with the IT team and other departments to understand IT needs and deliver solutions.
• Have a generally positive attitude and be supportive of others.
• Provide suggestions for continual improvement.

2. Professional Improvement

• Stay up to date with the latest technology trends and best practices.
• Seek opportunities to gain further education or certification.
• Be growth minded with respect to your personal and professional development.

3. Service Desk

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and elicit problem details from service desk customers.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Escalate incidents with accurate documentation to a suitable technician, when required.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledgebase as needed.
• Contribute to technician knowledgebase as needed
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Test fixes to ensure an incident has been adequately resolved.

4. System Maintenance

• Deploy pre-packaged software as needed using automated deployment tools.
• Assist in software releases and rollouts according to change management best practices.
• Install, configure, and maintain hardware and software systems.
• Monitor and maintain computer systems and networks.
• Set up accounts and workstations for new users.
• Upgrade systems with new releases and models.
• Develop and maintain documentation for systems and processes

5. Other Duties as Assigned

Minimum Qualifications & Job Requirements

1. Education & Experience:
• Proven experience as an IT Specialist, IT Technician, or similar role.

• Experience supporting and maintaining various operating systems, including Windows, macOS, and Linux.
• Hands-on experience with cloud platforms, especially Microsoft Azure.
• Familiarity with Enterprise Resource Planning (ERP) systems; experience with NISC products is a plus.

2. Skills & Tools:
• Working knowledge of networking fundamentals, hardware troubleshooting, and common networking protocols.
• Proficient in scripting and automation using tools such as PowerShell or Python.
• Strong analytical, problem-solving, and communication skills.
• Effective task prioritization and time management in a fast-paced environment.

3. Certifications (preferred or willing to obtain):
• CompTIA A+
• CompTIA Network+
• Microsoft Certified IT Professional (MCITP)
• Cisco Certified Network Associate (CCNA)

4. Other Requirements:
• Valid WA driver’s license with acceptable driving record.
• Ability to work primarily onsite.

The IT Specialist shall have full authority to carry out these duties and responsibilities in conformity with established policies and procedures and shall utilize time in such a way as to fulfill the objectives of this position and the cooperative.

Physical Demands & Working Conditions
• Primarily office-based work, including prolonged periods of sitting, typing, and computer use.
• Occasional physical tasks such as lifting and moving computer equipment (up to 50 lbs), crawling under desks, or accessing network/server rooms.
• Frequent interaction with staff across departments, requiring clear communication
• Typical indoor office environment with climate control; minimal exposure to outdoor elements.

APPLICATION PROCESS

If your credentials and interest match this job, please send your completed application, cover letter and resume to: hr@inlandpower.com or mail them to, Inland Power & Light Company, 10110 W. Hallett Rd., Spokane WA 99224-7435, Attn: Human Resources.

EQUAL OPPORTUNITY/ADA
Inland Power & Light is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers (www.inlandpower.com/careers) page in English and Spanish.

REASONABLE ACCOMMODATION

Inland Power will provide reasonable accommodation to assist a qualified person with a disability in the job application, interview process and to perform the essential functions of the job whenever possible. Please contact the HR department at Inland Power if you would like assistance.

DISCLAIMER
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Inland Power & Light will not be offering any work visa sponsorship for this role.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

BENEFITS

Medical, vision, dental, 401(k), HSA/HRA, retirement plan, PTO, EAP, paid holidays, and disability insurance programs.

About Inland Power & Light

About Inland Power & Light Inland Power and Light is a nonprofit electric cooperative providing affordable, safe and reliable electricity to over 40,000 member-owners in 13 counties throughout eastern Washington and northern Idaho. Founded in 1937, Inland Power is the largest electric cooperative in Washington. EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT Inland Power and Light is committed to equal employment opportunity for all. Just as our commitment to quality motivates us to go the extra mile, we cooperate with the civil rights agencies in government in an effort to ensure equal opportunity in employment through an Affirmative Action Plan. To assure full implementation of this equal employment policy, we will take steps to assure that persons are recruited, hired, assigned and promoted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, disability or any other classification protected by nondiscrimination law.

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