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Job Description:

Are you experienced in IT support and enjoy solving technical problems in a collaborative environment?

The College of Liberal Arts and Sciences (LAS) at Iowa State University is hiring an Information Technology Support II to provide hands-on support to faculty, staff, and students across a variety of departments. If you enjoy working in a collaborative environment, tackling a range of technical challenges, and making a direct impact on academic and research success, this is the role for you.

What Youll Do:

• Provide front-line technical support and troubleshooting for hardware, software, operating systems, and specialized equipment.
• Respond to service requests, deploy and configure devices, install software, and run diagnostics for end-user support.
• Maintain and update IT documentation and inventory records for supported departments and units.
• Diagnose complex issues in collaboration with users and peers, escalating as necessary to senior staff or campus-wide IT services.
• Participate in researching and recommending hardware and software purchases based on departmental needs.
• Offer training or guidance to users and may mentor student employees who assist with technical support tasks.
• Serve as the primary IT contact for assigned LAS departments, while offering backup support to fellow IT team members.
• This position is part of the LAS IT support team, serving a diverse academic community and providing essential technology services to departments, labs, administration, and researchers within the college.

Additional Information:

• Position Type: Full-time, Professional and Scientific.
• Location: On-site at Iowa State University, Ames, Iowa.
• Residency Requirement: Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

About LAS IT at Iowa State:

The College of Liberal Arts and Sciences (LAS) at Iowa State University offers over 50 academic majors across the sciences, humanities, and social sciences. The LAS IT team plays a vital role in supporting instructional technology, research computing, and administrative operations. IT staff are embedded in college units, promoting a high level of collaboration, service, and responsiveness. Learn more about the college at https://las.iastate.edu.

What We Offer Exceptional Benefits

Working at Iowa State University means youll enjoy a comprehensive benefits package designed to support your wellbeing and career:

• Work/Life Balance: Iowa State University was voted Best Place for Working Parents 2025!
• Generous Vacation and Sick Leave 24 vacation days, 18 sick days, and 11 paid holidays.
• Excellent Health Insurance Options including dental and vision coverage.
• Retirement Plans with Employer Contributions choose from multiple plans to secure your future.
• Tuition Reimbursement and Professional Development Support grow with us!
• Wellness Programs and Work-Life Resources including mental health and counseling support.

Explore Iowa States Benefits: https://www.hr.iastate.edu/benefits

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Application Instructions:

To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

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About Iowa State University

Iowa State University is a student-centric leading land grant university known worldwide for excellence in science and technology, discovery, and innovation. Operating with the conviction that higher education should be accessible to all, Iowa State offers more than 100 undergraduate, over 110 graduate, and nearly 85 doctoral programs, and is established as an R1: Doctoral University with world-class scholars tackling challenges with innovate research and solutions. Iowa State University is a welcoming community of students, faculty, and staff from all over Iowa, the nation, and the world. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by fede...ral and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against.

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