Under nominal direction of the Director of Austin Water (AW), this position executes responsibilities for the department through Information Technology and Security oversight. Is responsible for leading strategic planning, directing the activities of operations, and aligning departmental planning, policies, procedures, personnel, and budget with the Department Director.

1. Directs the activities of all department functional areas including local/wide area networks, desktop support, voice operations, wireless communications, systems security, video and data transmissions, geographic information systems, applications development, SCADA data sharing, and the department IT Project Office.
2. Assigns projects and ensures compliance of department with the City’s Corporate IT policies and standards.
3. Coordinates major IT purchases and decisions with the City’s Corporate IT Department.
4. Oversees the preparation of the departmental business plan and budget and ensures expenditures remain within projections.
5. Directs programs to monitor, evaluate, and improve the efficiency and effectiveness of service delivery methods and procedures for customer service.
6. Directs the planning, development, and implementation of policy regarding technology issues for the department.
7. Ensures disaster recovery is in place for critical systems.
8. Develops technology strategic plan for the Department, and ensures that citywide IT strategic direction is translated into tactical projects to produce the desired outcome at the departmental level.
9. Develops the security plan and oversees the implementation for the department and the critical infrastructure.
10. Attends City Council meetings as needed; explains, justifies, and defends department programs, policies, and activities; and negotiates and resolves sensitive, significant, and controversial issues.
11. Participates in strategic citywide governance councils and committees.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and termination.

• Knowledge of fiscal planning and budget preparation.
• Knowledge of City practices, policies, and procedures.
• Knowledge of Local, State, and Federal, laws and regulations.
• Knowledge of regulatory requirements for critical infrastructure.
• Knowledge of cyber and physical security regulations for critical infrastructure.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of various hardware and software applications.
• Skill in analyzing complex data from various sources, synthesizing collected information, and developing sound decisions/recommendations.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in conflict resolution and problem solving.
• Skill in collecting, analyzing, and interpreting applicable research data.
• Ability to effectively plan for and use of technical and staff resources.
• Ability to manage multiple projects and programs simultaneously within approved budgets.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain communication and working relationships with City personnel and the public.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to information/computer science, plus six (6) years of progressively responsible management experience in a related field.
• Graduation with a Master’s degree from an accredited college or university with major coursework in a related fieldmay substitute for two (2) years of the required experience.