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What you be doing in this role:

The Financial Service Supervisor is responsible for the daily planning, organizing and supervising of the operations for assigned areas, in order to meet the needs of all customers and support Medical Center philosophies. The Supervisor assumes fiscal responsibility through participating in unit budget preparations, serves as a liaison with medical staff, including physicians as related to job responsibilities, promotes maximum growth and development of each employee, participates in strategic planning, both long and short terms and assures patient advocacy. The Supervisor is accountable to the Health Systems Manager. The Supervisor guides staff in meeting customer's needs consistent with the Medical Center's philosophy, mission, vision and strategic plan. The Supervisor is responsible for contributing to the overall achievement of Patient Financial Services goals and objectives of Accounts Receivable days not to exceed seventy-five (75), minimum monthly cash collections of forty-seven ($47) million and aged Accounts Receivable not to exceed ten (10%) percent of total Accounts Receivable. Maintains competency skills including the ability to interact with customers with diverse cultural backgrounds. Primary duties include:

• Promotes an organizational focus by implementing goals consistent with organizational goals facilitating collaboration and coordination for interdepartmental problem-solving and supporting new concepts that enhance the functioning of area operations.
• Maintains appropriate staffing requirements and recommends actions as to hiring, transfers, promotions, terminations, salary adjustments, overtime, discipline actions time off and other administrative functions. Substantial supervisory responsibilities for a minimum of eight (8) employees exist.
• Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs.
• Assures that area of responsibility maintains a custom focus by serving as a role model with consistent focus of customer relations, providing feedback regarding positive and negative customer comments and participating in customer satisfaction initiatives.
• Ensures compliance with all federal, state and municipal laws, regulations and ordinances for assigned areas. Maintains staff compliance with Medical Center policies, procedures and protocols.
• Recognizes the worth of the team's human resources and uses them effectively. Maintains positive work climate, ensures appropriate staff education, promotes environment that fosters self-directed staff, assists employees to develop and contribute to the organization and applies human resource policies fairly and consistently.
• Assumes fiscal responsibility for the unit including assisting with unit budget preparation, labor and supply cost management and revenue enhancement.
• Ensures ongoing staff compliance with established Medical Center Patient Accounting Protocols.
• Responsible for the coordination of PBS staffing schedules to ensure appropriate coverage for ongoing daily operations.
• Ensures efficient area workflow, minimizing area backlogs and unbudgeted overtime.
• Monitors staff timekeeping to ensure appropriate compensation.
• Collaborates with departments and entities within and outside Cedars-Sinai Health System in resolving patient accounting issues and process flows.
• Reviews, monitors and reports overall productivity and service quality indicators.

Requirements:

High School Diploma/GED required.

A minimum of 2 years of Billing and Collections supervisory experience required.

A minimum of 2 years of experience with government payers (Medicare, Medi-Cal) collection and denials management experience highly preferred. 

Strong customer service focus and excellent communications skills.

Why work here?

We take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.