Orange, California
Berkeley, California
Thomasville, North Carolina
Cincinnati, Ohio
Posted: 28-May-25
Location: Boston, Massachusetts
Internal Number: 147630284
Serves as a subject-matter expert with deep knowledge of the core Epic application, related non-Epic products/applications and the supported operational processes. Typically focuses across multiple areas of a broad process within the supported application, most often encompassing significant integrations with related Epic and non-Epic systems. Applies a consultative approach in working across internal teams and external partners to understand and define difficult problems. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of assigned areas of the Epic application encompassing advanced configurations and/or complex implementations.
Key Responsibilities :
Serves as a subject-matter expert, often certified in multiple Epic applications, responsible for complex builds, configurations, and enhancements with broad operational impact.
Leads integration efforts between Epic and non-Epic systems, coordinating with vendors and internal teams to ensure seamless functionality.
Uses a consultative approach to analyze operational challenges, identify root causes, and design long-term technical and process-based solutions.
Manages multi-month projects from inception to implementation, ensuring alignment with business needs and coordinating across multiple departments.
Oversees application upgrades, release note reviews, test script updates, and ongoing advanced maintenance tasks.
Facilitates cross-team communication, provides user training, presents to leadership, mentors junior team members, and may represent the team at national Epic events.
Education:
- Bachelor's Degree is required
- An Associate's Degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's Degree.
- 3 years of experience directly involved in Epic application support and/or implememtation performing builds in the targeted application(s). Demonstrated experience performing moderately complex builds is required.
- 5 years EPIC experience is preferred
- Training systems end-users directly or in providing substantive input to training curriculum or materials is required
- Experience working directly in the specific domain (operational area) being supported: hospital revenue cycle, patient scheduling, finance/billing, etc. demonstrating an understanding of the unique challenges of the groups supported is preferred
- Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically.
- Epic certification in Grand Central is required
- Epic certification in second CORE application, EPIC Prelude, is to be obtained within one year of entry into the role.
- Lean Six Sigma Green Belt is preferred
- Epic Certification in RTE is preferred
#LI-Hybrid
