The Imaging Applications Analyst II, under minimal supervision, is responsible for the design, implementation, validation, and support of multiple imaging applications (RIS, Radiology PACS, Cardiology PACS, Voice Dictation, Advanced Post Processing, RadOnc EMR, EKG/EEG, GI) and related ancillary systems. The Imaging Applications Analyst ensures the design, configuration, integration, and user experience of these imaging applications, meets business and clinical objectives. The Imaging Applications Analyst consults with organizational clinicians, staff, and vendors of the imaging applications and is responsible for the configuration, testing, problem identification, issue resolution, and on-going support of the assigned applications including new implementations and upgrades. Responsibilities include: 75% Operational: Troubleshoot, configure, validate, upgrade, and support enterprise-wide Keck clinical imaging applications. Provide off-hour on-call support for issues; apply expertise and independent judgment for full resolution. Work on assigned projects both independently and as part of a team. 25% Design: Design and lead implementations, upgrades, and solution conversions in support of Keck clinical imaging applications; assist in ensuring stability and functionality of the assigned applications. Provide escalation support, troubleshooting and root-cause analysis of issues; assist in identifying and trouble-shooting application issues, including isolating problems, recommending appropriate solutions and implementing solutions. Work closely with all IS teams to maintain Clinical Imaging Applications that are compliant with organizational standards and policies.

Essential Duties:

• Work on assigned projects both independently and as part of a team and apply expertise and independent judgment for full resolution.
• Design and lead implementations, upgrades, and solution conversions in support of Keck clinical imaging applications; assist in ensuring stability and functionality of the assigned applications
• Analyzes, recommends and actively participates in application enhancements and software upgrades and supports and maintains existing application software and provides input on designs consistently adhering to standard change management methods
• Regularly meet with users, vendors, IT staff to develop/modify system specifications and are responsible for the timely resolution or escalation of problems within the imaging application environment.
• Responsible for support/testing of HL7 integration between Cerner EMR and all Imaging applications ensuring data integrity of integrated solutions.
• Provide after-hours and weekend support where necessary for a 24x7 system availability model.
• Maintain expertise in Imaging Systems functionality and site/system workflows working directly with clinicians and staff to understand clinical workflows and reported issues
• Create training plans, training materials, and deliver training on all Imaging Applications to Faculty, Staff and Students.
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelor's degree in Computer Science, Healthcare Science, Financials, Business or related field OR equivalent work experience

• Req 3 years Minimum three (3) years experience with design, configuration, maintenance, troubleshooting, upgrading, testing, and supporting clinical imaging applications (i.e., Cerner RadNet, Fuji PACS/CV, PowerScribe 360, Varian Aria, Natus Xltek, Provation) or the equivalent combination of experience and education that would demonstrate the capability to successfully perform the essential functions of this position.

• Req Working level knowledge of DICOM, HL7 and IHE.
• Req Demonstrate basic competency and ability to support Imaging Informatics system interfaces.
• Req Working level knowledge of Imaging Modalities (XR, US, MRI, CT, Nuclear, Mammo, EKG).
• Req Strong analytical ability to find solutions to difficult application or workflow problems, to determine economic feasibility or options available, and to assess time involved in system changes.
• Req Thorough documentation skills are required
• Req Must be able to communicate the impact and solutions of application/system problems in business language with a thorough understanding of imaging workflows
• Req Detail oriented with strong organizational skills, ability to multitask and work in a dynamic, fast paced environment
• Req Strong analytical and problem solving skills combined with exceptional business acumen.
• Req Ability to work alone assertively completing projects by deadlines
• Req Ability to communicate effectively both orally and in writing.
• Req Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
• Req Must be able to interact effectively with Clinicians, Patients, Vendors, Peers, Staff and Management within the organization.
• Req Able to present professional telephone etiquette
• Req Able to respond quickly in emergency situations
• Req Ability to work any hours to support 24/7 operations
• Req Able to travel to multiple service locations as requested.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Req Certifications may be required when supporting applications where industry dictates or preferred as best

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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