Job Description:

• Works collaboratively with faculty, staff, and technology partners to design, develop, and deploy technology across the University's educational system.
• Supervise and mentor IT Educational Technology and User Services staff and students.
• Manages the research, implementation, integration, and administration of Educational Technologies including LMS & applications, video hosting and conferencing, accessibility as well as academic integrity tools.
• Directs and supervises employee and student service desks, including technical and client support personnel acting as the focal point for Information Technology customer service both in person and on the phone.
• Upholds a culture of customer-centric solutions and excellent customer experiences.
• Maintains and expands knowledge of technology and eLearning trends, innovations, research, and best practices.
• Develops instructor and student tutorials, as needed to facilitate Educational Technology adoption.
• Collaborates with faculty to increase their capacities for effective technology-based teaching and learning.
• Participates in the development and administration of applicable University policies, strategic plans, goals and programmatic activities pertaining to classroom, online, and hybrid technology.
• Work with Vendor's to get installs, firmware updates, and ongoing issues resolved.
• Managing inventory, purchasing, and budgeting for computing devices and software including monitoring and updates.
• Participate in IT security planning and remediation efforts including disaster recovery and contingency planning. Participate in IT Change Management.
• Develop and maintain KPIs for supervised areas and platforms.
• Develop and distribute regular communication to the University on IT news and changes.
• Occasional non-standard hours and performs other related duties as assigned.

Required Qualifications:

• Bachelor's degree in relevant fields required.
• Demonstrated knowledge of higher education technology, as a provider of technology support services in a college or university setting.
• Fluency with higher education computing technologies.
• Supervisory and project management experience in development and administration learning management software, video streaming software and instructional technologies.
• Proficiency in administering LMS, Video Management and Conferencing Platforms.
• Prior experience leading multiple complex project initiatives and mentoring junior members.
• Ability to work in and provide support on Mac and Windows Platforms.
• Demonstrated attention to detail and ability to communicate effectively, verbal and written.
• Ability to work independently and within a team.
• Able to work on multiple projects concurrently and meet hard deadlines.
• A+, Microsoft, Project Management, Academic Technologies, ITIL, and/or Agile certifications are a strong preference.
• 10+ years of Tier 1, 2, 3 customer service and/or technical product support experience.
• Prior experience working in multiple complex technology initiatives and teamwork.
• Proven leadership in a successful, customer-centric IT environment.
• Proven experience with Microsoft 365 Suite including Teams and Power Automate.
• Proven experience with LMS Administration.
• Experience managing Apple devices and connectivity.

Applicant Portal URL: 7194

About Ashland University

Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.

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