NCSSM and Information Technology Services (ITS) foster an environment of collaboration across departments and divisions and support community-engaged service and research. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran or national guard. If you are an individual with disabilities requiring accommodations in the application and interview process, please contact us at hr@ncssm.edu.

Description of Duties:

The Director of IT Customer Service provides leadership for NCSSM's customer-facing IT operations across both campuses. This role is responsible for cultivating a customer-centric service culture while managing a diverse team of IT professionals who deliver comprehensive support spanning help desk services, hardware deployment and maintenance, software licensing and support, and technical guidance of all kinds. The director oversees four full-time staff members, establishing service standards, implementing best practices, and ensuring consistent high-quality customer support throughout the institution.

This position requires a collaborative leader who can bridge technical operations with user needs, proactively identify emerging requirements, and implement innovative solutions to fulfill the missions of ITS and NCSSM in general. This director anticipates organizational technology needs, mitigates potential risks, and develops forward-thinking strategies to continuously improve IT service delivery. Additionally, this role manages a portfolio of projects ranging from immediate operational improvements to strategic initiatives with long-term institutional impact, requiring thorough organizational abilities, a strong work ethic, and exceptional communication skills when engaging with faculty, staff, students, and executive leadership.

Please visit the NCSSM Careers website for more information.

Education can be substituted year-for-year with additional experience.

Master’s degree and 1-2 years of relevant experience, or bachelor’s degree and 2-4 years of relevant experience.

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About NC School of Science and Mathematics

North Carolina School of Science and Mathematics (NCSSM) is a world-class public high school with statewide reach empowering academically talented students from diverse backgrounds from every corner of the state to design their own future. We offer residential high school programs in Durham and Morganton for juniors and seniors or virtual high school courses and programs that students can take alongside their local curriculum, all tuition free.

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https://jobs.isaca.org/jobs/21587433/director-of-it-customer-service

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