Hofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it's a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We welcome applications from individuals of all backgrounds and experiences and are committed to building a diverse and inclusive community.

Position Title: ServiceNow Administrator, ITS Enterprise Systems

School/Division: ITS Enterprise Systems (division)

Full Time/Part Time: Full-Time

Description:

Reporting to the Associate Director of Next-Generation Systems, the ServiceNow Administrator is responsible for the overall administration, development, operation, security, and maintenance of the ServiceNow platform, which serves as the system of record for the Information Technology Services (ITS) division. The ServiceNow Administrator works closely with the ITS senior leadership team and other stakeholders to identify and apply ServiceNow technologies to enable the transformation of the division's processes and operations toward a more agile way of working. We strive to use ServiceNow in ways that simplify the user experience, improve transparency and communication, reduce technical barriers, and automate repetitive tasks.

Responsibilities include, but are not limited to:

Monitors the performance and health of the University's ServiceNow instances.
Ensures regular maintenance, upgrades, and other actions are completed as required to ensure reliability.
Performs day-to-day troubleshooting and resolves issues.
Implements new features and functionality as requested by ITS senior leadership, e.g. CMDB, Hardware Asset Management (HAM) Pro, etc.
Evaluates and responds to requests to add or change functionality, including catalog items and workflows.
Manages all catalog items.
Continuously assesses Hofstra's ServiceNow configuration.
Identifies and communicates opportunities to make refinements, incorporate new or updated features, and/or eliminate unnecessary customization.
Ensures the division's use of ServiceNow and the system's configuration is aligned with best practice.
Performs other related duties as assigned.

Qualifications:

Bachelor's degree required.
At least three (3) years administering the ServiceNow platform, with specific experience administering the following applications (implementation experience for each is strongly preferred):
- IT Service Management (ITSM), including incident, problem, change, and knowledge management.
- IT Asset Management (ITAM), including CMDB, HAM Pro, and SAM Pro.
- IT Procurement.
- Service Portal, including creating and maintaining catalog items, workflows, one-time and recurring billing, and shopping carts.
- Employee Center.
Proven excellence in client contacts and strong communication skills.
Ability to work both independently and within a matrixed team structure.
Willingness to collaborate, share ideas openly, and learn.
Demonstrated understanding of, sensitivity to, and respect for the academic, cultural and social diversity in the Hofstra University community.

Preferred Qualifications:

ServiceNow Certified System Administrator or Certified Implementation Specialist certification preferred.
Demonstrated experience integrating ServiceNow with external data sources, including JDBC, text files, and web services.
Demonstrated experience integrating ServiceNow with external communication platforms such as Cisco UCCX, Webex, Zoom, Slack, and Microsoft Teams.

EEO Statement:

Hofstra University is an equal opportunity employer and is committed to extending equal opportunity in employment to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, physical or mental disability, marital or veteran status or any other characteristic protected by law.

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About Hofstra University

Hofstra University is a nationally ranked and recognized private university in Hempstead, N.Y. that is the only school to ever host three consecutive presidential debates (2008, 2012 and 2016). At Hofstra, students get the best of both worlds. Our campus is a leafy oasis just a quick train ride away from New York City and all its cultural, recreational and professional opportunities. We offer small classes and personal attention, with the resources, technology and facilities of a large university. Students can choose from more than 160 undergraduate program options and 165 graduate program options in the liberal arts and sciences, education, health professions and human services, the Peter S. Kalikow School of Government, Public Policy and International Affairs, the Fred DeMatteis School of Engineering and Applied Science, the Frank G. Zarb School of Business, the Lawrence Herbert School of Communication, the Maurice A. Deane School of Law, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Hofstra University is a dynamic community of more than 11,000 students from around the w...orld who are dedicated to civic engagement, academic excellence and becoming leaders in their communities and their careers.

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