High School diploma/GED, candidates currently enrolled in college studing Information Technology or Associate's Degree in Information Technology preferred. Experience supporting technology, developing and maintaining technical documentation preferred. 

1. Initiate, design and develop documentation to meet specific needs of groups and individuals.
2. Collaborate with all areas of IT to maintain and expand a database of support content to improve user experience.
3. Document trouble-shooting efforts with appropriate groups.
4. Assess effectiveness and organization of knowledgebase material for ongoing refinement and process improvement.
5. Maintain currency in Office, SharePoint and other computer software technologies through research and professional development participation.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

About Community College of Baltimore County

CCBC is the college of choice for over 70,000 students and 200 businesses each year — all with unique goals, strengths and requirements. By offering a holistic learning environment that is both accepting and challenging, we meet students where they are and take them where they want to go. CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law. CCBC’s benefits include medical, dental, vision, disability insurance, ample paid time off, choice of one of two Maryland State Retirement Plans (contributory and noncontributory), and much more.

Connections working at Community College of Baltimore County