Job Title: IT Support Specialist (Leave Replacement)

Reports to: Chief of Technology

Position Overview

The IT Support Specialist is a resourceful and hands-on professional, providing front-line technical support to faculty, staff, and students in a fast-paced, mission-driven academic setting. We're looking for a self-starter who can independently manage hardware/software troubleshooting, maintain reliable classroom technology, and contribute to our broader IT infrastructure and initiatives.

This position is ideal for a tech-savvy professional who thrives in school environments, enjoys solving problems quickly and collaboratively, and can hit the ground running with minimal ramp-up. 

Essential Responsibilities and Duties 

End-User Support (50%)

• Provide responsive and professional support to faculty, staff, and students on-site.
• Diagnose and resolve hardware, software, AV, and peripheral issues (Mac and PC).
• Track and prioritize all service requests using the school’s ticketing system.
• Provide informal training and tech guidance to users as needed.
• Escalate issues appropriately to senior IT staff or vendors.

Routine Maintenance (30%)

• Configure and deploy new laptops, desktops, and phones.
• Perform upgrades and repairs on computers, printers, and AV systems.
• Ensure classrooms and meeting spaces are AV-ready daily.
• Maintain inventory of tech equipment, accessories, and supplies.
• Support backup systems and routine data integrity checks.

Infrastructure Support (20%)

• Assist with network hardware (switches, access points, cabling).
• Support system documentation, software testing, and deployment rollouts.
• Participate in any technology setup for school events or classroom projects.

Other: 

• You’re a calm troubleshooter under pressure and never leave a user stranded.
• You have a natural curiosity about tech and a "figure-it-out" attitude.
• You value teamwork but are comfortable working solo and making on-the-spot decisions.
• You understand that in a school, reliability and relationships are everything.

Diversity and Equity Commitments

• Understand and participate in all school-wide diversity and equity initiatives.
• Examine administrative practice through the lens of race, identity, equity, and privilege.
• Provide an equitable framework for leadership decisions.
• Support a school culture that allows for social identities to feel welcome. 

Supervisory Responsibility

This position has no supervisory responsibilities.

Position Type/Expected Hours of Work

This is a full-time temporary, five-month position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4 p.m. with a half-hour paid lunch. Evening and weekend work for special events is required as job duties demand, and will be scheduled in advance.

Travel

On occasion, travel between campuses is necessary for meetings, which are scheduled with advance notice and are within walking distance from each other. 

Work Environment & Physical Demands

This position requires the ability to maintain the physical capacity required to navigate the school environment and to ensure the safety of the students. The ability to open filing cabinets and bend, sit or stand for long periods of time, as necessary. Classroom locations vary based on student schedules;  this position ascends/descends stairs to and from different rooms in the building.

This role also requires the ability to lift, carry, and move materials and equipment weighing up to 50 pounds, such as projectors, laptops, and printers, as needed to support daily activities and classroom and office operations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

• BA preferred a minimum of 2 years of experience in IT support, preferably in education or non-profit settings.
• Working knowledge of Windows, macOS, Google Workspace, JAMF, MDM systems, and printers/copiers.
• Familiarity with wired and wireless networking and basic infrastructure concepts.
• Comfortable lifting/moving IT equipment and crawling into awkward tech spaces (ceilings, under desks, etc.).
• Strong organizational skills and the ability to manage multiple tasks independently.

Application

To apply, please upload a letter of interest, resume, and contact information for three professional references as a .pdf (preferable) or Word document. If your background and experience are appropriate for the position, you will be contacted directly by a member of our search committee.

We offer a rewarding work experience in downtown Brooklyn, NY, where we encourage employees to bring their whole selves to work. We recognize, appreciate, celebrate, and honor our diverse community as we build an awareness of who each individual is and who we are collectively.

Applicants who enhance the diversity of the school's faculty and administration are strongly encouraged to apply. Please visit our website for more information on our school and a full list of vacancies.

In compliance with NYC’s Pay Transparency Act, this position's annual base salary range is $64,000- $70,000. Mary McDowell Friends School considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, essential skills, internal peer equity, and market and organizational considerations when extending an offer.

Equal Employment Opportunity

Employment at Mary McDowell Friends School is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic origin, nationality, age, religion, sex, sexual orientation, veteran status, disability, familial status, or any other category protected by the law. Mary McDowell Friends School’s policy of non-discrimination extends to all employment practices, including but not limited to hiring, transfer, promotion, training, compensation, benefits, layoffs, and termination.