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The IT Support Specialist I provides essential technical support for Service Desk operations, working collaboratively with both student employees and full-time staff to address and resolve complex IT issues. This hands-on role focuses on troubleshooting escalated technical tasks, delivering excellent customer service, and actively contributing to quality, training, and knowledge-sharing initiatives.
The IT Support Specialist I conducts research on challenging IT-related problems, assists in developing internal documentation, and promotes continuous improvement within the Service Desk. Familiarity with ITIL service management principles is integrated into daily operations to ensure effective, standardized support practices. Other duties may be assigned as needed to support the evolving needs of the campus community and provide opportunities to develop new skills and expand our support capacity.
The University of Texas at Dallas is an innovative institution in the heart of North Texas on the path to achieving Tier One national research university status.UT Dallas has grown since its founding in 1969 to include 132 degree programs, with cutting-edge curricula serving a variety of undergraduate and graduate student interests.The University continues its original commitment to providing some of the state's most-lauded science and engineering programs and has also gained prominence for a breadth of educational paths, from criminology to biomedical engineering to arts and technology.The wealth of learning resources available to UT Dallas students is the result of a concentrated effort to attract the top minds on both ends of the classroom relationship. Joining the faculty's Nobel laureate and four National Academies members since 2005 are more than 200 tenure and tenure-track professors hailing from the world's best colleges, including Harvard, MIT, Cambridge and Columbia University. In addition, UT Dallas is home to more than 50 centers, labs and institutes that facilitate research and opportunities for hands-on learning. Students, meanwhile, arrive at UT Dallas well-prepared ...to succeed in higher education: In 2011, nearly 39 percent of freshmen ranked in the top 10 percent of their high school class, and 75 percent ranked in the top 25 percent.With an eye on building a future as bright as its beginnings, UT Dallas will continue its push to attain Tier One research university status and produce graduates who are well-equipped to succeed professionally.