User Experience Analyst (User Experience Analyst II - Information Technology Services - Digital Transformation)

California State University, San Bernardino

Job no: 552355
Work type: Staff
Location: Southern California|San Bernardino - San Bernardino Campus
Categories: Bargaining Unit|Unit 9 - CSUEU - Technical Support Services,Appointment Type|Temporary,Time Basis|Full Time,Job Search Category/Discipline|Information Systems & Technology,Workplace Type (Exclude Inst Fac)|On-site (work in-person at business location)

Develop user interfaces and themes for web applications, campus map, campus portal, mobile app and other campus web systems. Execute all design stages from concept to final hand-off, including building front-end assets (HTML/CSS/JS) and versioning via GIT. Create wireframes, storyboards, user flows, and process flows to effectively communicate user interaction and design ideas. Provide department, division and campus with design consultation based on CSUSB standards.

Job Summary:

Develop user interfaces and themes for web applications, campus map, campus portal, mobile app and other campus web systems. Execute all design stages from concept to final hand-off, including building front-end assets (HTML/CSS/JS) and versioning via GIT. Create wireframes, storyboards, user flows, and process flows to effectively communicate user interaction and design ideas. Provide department, division and campus with design consultation based on CSUSB standards.

Responsibilities:

- Develop user interfaces and themes for web applications, campus map, campus portal, mobile app, and other campus web systems. Utilize user feedback and collaborate with project teams to ensure designs are effective, user-centered, and aligned with requirements. Create custom themes and extend existing themes for Drupal and any necessary third-party systems. Execute all design stages from concept to final hand-off, including building front-end assets (HTML/CSS/JS) and versioning via GIT.

- Create wireframes, storyboards, user flows, and process flows to effectively communicate user interaction and design ideas. Present designs and key milestone deliverables to peers and executive level stakeholders. Conceptualize original ideas that bring simplicity and user-friendliness to complex design requirements. Create mock-ups of user interfaces based on client specifications.

- Promote design guidelines, best practices and standards across multiple platforms. Provide department, division and campus with design consultation based on CSUSB standards. Work cooperatively with the Office of Marketing & Communications to achieve objectives and adhere to university branding guidelines.

- Adhere and apply Web Accessibility guidelines to the CMS environment and other appropriate web environments

- Perform other job-related duties as assigned by the Administrator or designee. Stay current with emerging technology and industry trends to improve the user experience.

Minimum Qualifications:

Equivalent to a bachelor's degree in a related field and two years of relevant experience.

Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Required Qualifications

- Working knowledge and ability to design scenarios, sketches, story boards, user personas, user
flows, wireframes, motion studies, and prototypes.

- Working knowledge of user experience research and design principles.

- Strong project management, planning, and organizational skills to plan, organize, and manage
multiple projects.

- Strong communication and interpersonal skills with the ability to conduct focus groups and related
assessment research and brainstorming sessions.

- Strong analytical skills to evaluate and understand user and business needs and design, develop,
and implement solutions.

- Skill in leading, directing, and training others.

- Proficiency in using applicable software and design platforms.

Preferred Qualifications

Proficient understanding in the creation of Drupal & Twig theming

Understanding of code versioning tools, such as Git

Experience working in higher education

Understanding of WCAG 2.2 web accessibility content guidelines

Proficient in image authoring tools such as as Illustrator or Photoshop

Proficient understanding of web markup, including HTML5, CSS3

Proficient understanding of server-side CSS pre-processing platforms, such as LESS and SASS

Understanding of advanced JavaScript libraries and frameworks, such as jQuery, NodeJS, and React

Bachelor's Degree (or equivalent related experience) in Computer Science, UX Development, Design, or related field

At least 2 years front-end development experience

Should have strong verbal, written, and interpersonal communications skills.

Compensation and Benefits:

Anticipated Hiring Step: Step 1 $6,492.00 per month

Classification Salary Step Range: Step 1 $6, 492.00 per month - Step 20 $9, 458.00 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

Staff: The application deadline is: October 22, 2025

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Applications close: Thu, 23 Oct 2025 06:55:00 GMT

To apply, please visit: https://careers.pageuppeople.com/873/sb/en-us/job/552355

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About California State University, San Bernardino

California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.

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