SALARY $127,046.40 - $190,528.00 Annually

LOCATION Los Angeles, CA

JOB TYPE Regular Employee

CABINET RISK, CORPORATE SAFETY AND ASSET MANAGEMENT

OPENING DATE 10/02/2025

CLOSING DATE 10/31/2025 5:00 PM Pacific

FLSA Exempt

BARGAINING UNIT Non-Contract

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Directs and manages the performance of one of the following functions within Risk Management: Workers' Compensation Claims Administration; General Liability Claims Administration; Investigations; and Risk Financing.

Metro's General Liability Program is administered through a blend of in-house staff, Third-Party Administrator (TPA, consisting of 26 individuals who provide claims adjusting support), and sub-contractors staff. An average of 2,700 claims are received annually. Claims include low dollar valued frequency claims and high exposure claims that require excess liability reporting. The program works closely with Operations staff to investigate claims and includes a defense panel comprised of 25 defense law firms. 

Recruitment Timelines: Interviews are projected to be scheduled for the week of November 17th and December 1st. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Develops, establishes, and directs a function within Risk Management
• Directs and oversees operational audits in assigned area
• Establishes departmental policies, procedures, and guidelines for assigned area
• Develops and delivers quality projects from inception to close-out, on time, and within scope and budget
• Partners and communicates with other departments to administer programs and achieve agency goals
• Investigates, adjusts, and settles claims in collaboration with affected Division staff and Counsel
• Analyzes trends and develops programs and other measures to reduce costly claims
• Represents Metro before regulatory agencies
• Provides briefings to the Board of Directors and Executive Staff
• Coordinates and facilitates meetings; Participates in various internal decision-making groups
• Develops, oversees, monitors and adheres to department/unit budget, goals, and schedules which comply with agency-wide fiscal responsibility
• Negotiates contracts, serves as contract manager and liaison, and monitors contractors' performance to ensure compliance with contract terms and conditions of the contracts, including achievement of DBE/SBE contractual goals
• Supervises, guides, and motivates assigned staff
• Implements of staff development programs to ensure employees' training goals are met
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

NW

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open: Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open: Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open: Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire/Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open: Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook/Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open: Monday through Friday, 6am to 6:30pm

(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date.  Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Employer Los Angeles County Metropolitan Transportation Authority (CA)

Address

One Gateway Plaza

Los Angeles, California, 90012

Website https://www.governmentjobs.com/careers/lametro

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business Administration or a related field

Experience

• Five years of relevant management-level experience overseeing one or more risk management function such as workers' compensation administration, risk financing, actuarial analysis, and/or investigations programs; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience managing a large general liability program for a public entity
• Experience managing claims staff, including oversight of TPA claims services and performance
• Experience managing litigation, including the management and oversight of an extensive defense panel
• Experience managing highly sensitive cases that require reporting to CEO and elected officials
• Experience reporting to and working with excess liability carriers

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of workers' compensation, multi-line claims administration, risk financing, and investigations
• Applicable local, state, and federal, laws, rules, and regulations of workers' compensation, disability, and vocational rehabilitation; insurance code regulations; criminal investigations; and risk financing
• Fundamentals of owner-controlled insurance
• Strategies and procedures of case settlements
• California Government Code and Rules of Civil Procedure and rules and practices of the local Superior and Municipal Courts
• Claims investigation protocols
• Personal injury analysis and evaluations, and wrongful death claims
• General and auto liability claims
• Elements of tort law
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Overseeing the work of a claims' administration, general liability, investigations, or risk financing program
• Investigating claims and determining reasonable settlements
• Determining strategies to achieve goals
• Preparing comprehensive reports and correspondence
• Establishing department policies and procedures
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives
• Supervising, training, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Recognize sensitive issues and manage/supervise activities of assigned staff accordingly
• Develop and promote positive working relations within the office, as well as with outside law enforcement agencies
• Meet tight time constraints and deadlines
• Think and act independently
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Compile and analyze complex data
• Plan financial and staffing needs
• Represent Metro before regulatory agencies
• Represent the agency in court and at mediations and argue Metro's position on a case
• Travel to offsite locations
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions