Position Summary
The IT Epic Analyst II - Professional Billing is responsible for supporting, configuring, and optimizing the Epic Professional Billing (PB) application to meet organizational and departmental goals. This role partners with revenue cycle, finance, clinical, and IT stakeholders to ensure the effective use of Epic PB, driving improvements in workflows, system functionality, and overall user satisfaction. The Analyst II level indicates advanced knowledge of Epic PB, independent project execution, and the ability to serve as a resource to junior analysts.
Key Responsibilities

• Serve as the subject matter expert (SME) for Epic Professional Billing (PB) functionality, workflows, and best practices.
• Analyze business processes and translate operational needs into system requirements and solutions within Epic PB.
• Configure, build, test, and implement changes in Epic PB to support billing workflows, claims processing, payments, and revenue cycle initiatives.
• Troubleshoot and resolve complex system issues; collaborate with end users, IT peers, and Epic support as needed.
• Provide system maintenance, monitoring, and upgrades to ensure stability and compliance with industry and organizational standards.
• Develop and maintain technical and functional documentation, including workflows, system specifications, and training materials.
• Partner with stakeholders to evaluate, design, and implement system enhancements and upgrades.
• Participate in Epic upgrades, testing cycles, and optimization projects.
• Mentor and provide guidance to junior analysts on Epic PB workflows and configuration.
• Support end-user training and act as a liaison between IT and revenue cycle departments.
• Ensure compliance with HIPAA, security policies, and organizational change management procedures.

Qualifications
Required:

• Bachelor's degree in Information Systems, Healthcare Administration, Business, or related field, or equivalent work experience.
• Current Epic Professional Billing (PB) Certification
• Minimum 2-4 years of experience supporting Epic applications, with at least 1-2 years specifically in Professional Billing.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clinical, financial, and IT stakeholders.

Preferred:

• Additional Epic certifications (e.g., Hospital Billing, Resolute, Claims, or related revenue cycle modules).
• Experience with revenue cycle operations, billing, and reimbursement processes in a healthcare setting.
• Knowledge and hands-on experience with Epic Charge Router and/or Charging workflows.
• Knowledge of SQL, reporting tools, or data extracts.
• Experience with project management methodologies and tools.