Temporary IT Assistant

Notre Dame, IN, United States
Contract
VP and Chief Information Officer
Temporary

Company Description
The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person-mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University's mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!

Job Description
Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a Service Desk Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.

You are

Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions
Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University
Inspired - Driven to professionally develop, learn, and grow

A typical day could include some or all of

Scheduling and meeting with end-users who have technical needs
Configuring computers with software, printers, and other specifications for users
Supporting our faculty within the classroom environment for their technical challenges
Helping to maintain an up-to-date inventory of computer systems
Documenting the intake and return of computers
Extending fundamental troubleshooting and assistance for technical questions as appropriate
Escalating challenges to higher tiers of support when necessary
Skillfully updating ServiceNow records
Participating in self-led professional development

Qualifications
Minimum

Ability to work and learn independently
Collaborate and problem-solve independently and with a team
Good communication skills, written and verbal
Customer service experience and a mindset to provide outstanding service

Preferred

Familiarity with Windows 11
Familiarity with macOS and iOS
Outstanding customer service skills
Experience with office tools, including spreadsheets
Good organizational and personal productivity practices

Additional Information
Please Note: This position is exclusively on-campus, no remote work is available. We will not be offering relocation assistance or bonuses in hiring for this position. Your assigned location could be in locations outside of the main office. Shifts for this position will be scheduled between the hours of 7:30 a.m. and 8:00 p.m. This position will average 16-18 hours per week.

Hourly Rate: $17.50/hr

**This posting is currently slated to close from the public on 10/2/25.

At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.

To apply, visit https://jobs.smartrecruiters.com/UniversityOfNotreDame/3743990009534951-temporary-it-assistant

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About University of Notre Dame

The University of Notre Dame was founded in November 1842 by Rev. Edward F. Sorin, C.S.C., a priest of the Congregation of Holy Cross, a French missionary order. It is located adjacent to South Bend, Indiana, the center of a metropolitan area with a population of more than 315,000. Chartered by the state of Indiana in 1844, the University was governed by the Holy Cross priests until 1967, when governance was transferred to a two-tiered, mixed board of lay and religious trustees and fellows.

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