Claims Manager, Insurance & Risk Management

Build your career while building NYC schools!

The New York City School Construction Authority (SCA) is the organization responsible for designing and building new public schools and managing the design, construction, and renovation of capital improvement projects in New York City’s more than 1200 school buildings. The SCA is dedicated to building and modernizing schools in a responsible, cost-effective manner while achieving the highest standards of excellence, safety, quality, and integrity.

The NYC School Construction SCA (SCA) maintains an Owner Controlled Insurance Program (OCIP) for all contractors and sub-contractors and an Operational Insurance Program for the SCA and its employees. The SCA Claims Manager, Insurance & Risk Management reports directly to the Senior Manager, Insurance & Risk Management with strategic oversight by the Chief Operating Officer (COO), and is responsible for managing the entire claim life cycle (including incident investigation, evaluation, reservation, negotiation, and resolution) of reported General Liability, Workers Compensation, Builders' Risk, Environmental, Auto, Cyber, and Property Damage claims. The Manager also supports the COO and Risk Management team efforts to promote the SCA goals of safety, loss prevention and risk mitigation.

Responsibilities include:

Claims Management & Investigation: Timely coverage analysis and based on application of policy information, facts or allegations of each incident or claim. Investigates each claim to determine the extent of liability, damages, and contribution potential. Verifies claims are properly coded. Identifies resources for specific activities required to properly investigate claims.  Verifies the nature and extent of injury or property damage.  Recognizes claims based on severity protocols; keeps effective diary management system; updates appropriate parties; evaluates liability and damages exposure; establishes proper indemnity, expense, and settlement reserves; prompt, cost effective, and proper disposition of all claims; negotiates disposition of claims.  

TPA / Litigation Management: Supports the development and maintenance of claims handling instructions. Consults with the Senior Manager, Insurance & Risk Management, COO, broker and third-party adjusters (TPA), and carriers on use of panel counsel. Supports the development of litigation plans; may attend depositions, mediations, arbitrations, pre-trials, trials; serves as a technical resource. 

Data Analytics & Systems: Leverages the Risk Management Information System (RMIS) to track incidents, analyze trends, and drive data-informed decisions for claims and risk mitigation. Ensures correct data coding and supports the creation of dashboards, analytics, and reporting.  

Risk Management & Interdepartmental Coordination: Coordinates with internal stakeholders to maximize Risk Management efforts. Collaborates with the Office of Inspector General; partners with the Safety and Construction Management Units to implement process enhancements, resolve contractor claims, and strengthen workplace safety practices. Works with the Labor Law Compliance Unit to identify contractor payroll irregularities. Coordinates and delivers training to staff and stakeholders on procurement policies, procedures, and SCA practices.

Preferred Qualifications:

• CPCU, ARM, CRIS, or similar insurance designation desired.
• Familiarity with the Northeast construction industry, New York State (NYS) construction and labor laws and regulations, NYS and NYC collective bargaining agreements and the SCA.
• Labor law and/or Workers Compensation background.
• Proven written and verbal communication abilities with emphasis on problem solving and negotiation. Proficiency with computer applications, including Microsoft Office suite and insurance-based RMIS systems.
• Ability to read and understand contracts and insurance documents. Demonstrated interpersonal skills and ability to work with staff at all levels, both internal and external.

Minimum Qualifications:

• Bachelor of Arts degree in Insurance, Risk Management, Finance, Business Administration or similar program; and
• A minimum of five years' experience in insurance or risk management with emphasis on complex construction claims; or an equivalent combination of education, training and/or experience.

We offer excellent benefits including medical (100% employer paid for basic coverage available); dental; prescription & vision coverage; NYC qualified pension plan optional retirement savings plans including 401K, 457 and IRA options; transit check program; public loan forgiveness program; competitive paid time off (PTO) benefits.

Salary Range: $91,193.00 - $155,274.00 dependent upon experience

Visit our Website at:

https://nycsca.wd1.myworkdayjobs.com/en-US/External_Career_Site/details/Claims-Manager--Insurance---Risk-Management_R-FY26-70

New York City School Construction Authority is an equal opportunity employer.