Pay Grade/Pay Range:  Minimum: $62,300 - Midpoint: $81,000 (Salaried E10)

Department/Organization: 200721 - Enterprise Technology

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm

Note to Applicants: Position is eligible for hybrid work subject to University policy.

Job Summary: The Assistant Manager of IT Desktop Operations assists the manager in providing direction to the desktop support department. The technician in this role handles a defined support territory of their own. Supervises other desktop technicians to include managing the day-to-day activities, providing technical support, preparing timesheets, and conducting yearly evaluations. Provides detailed technical assistance to Desktop Support Technicians and serves as the first escalation step for any work that needing higher level review. Maintains relationships with customers. Makes sound and timely decisions, as appropriate, and using good judgment to determine situations should be escalated. Leads projects that require coordination with other departments or vendors.

Additional Department Summary: Assists the manager in providing direction to the desktop support department. Handles a defined support territory. Supervises other desktop technicians, which includes managing day to day activities, providing technical support, time sheet preparation, and yearly evaluations. Provides detailed technical assistance to team members under their supervision and is the first escalation step for any work that needs to be escalated to higher level technicians. Maintains relationships with customers. Autonomously makes sound and timely decisions, using good judgment to determine which decisions should be escalated. Leads projects that require coordination with other departments or vendors. Anticipates problems and proactively develops appropriate solutions.

Required Minimum Qualifications: Bachelor's degree or higher and one (1) years of IT technical support experience; OR associates and three (3) years of IT technical support experience; OR High school diploma or GED and five (5) years of IT technical support experience.

Skills and Knowledge: In-depth knowledge of computer support principles.

Preferred Qualifications: Apple, Dell and Microsoft training and certifications.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

About University of Alabama, Tuscaloosa

As the state’s flagship university, The University of Alabama family has always focused on being the best. After all, we are The Capstone of Higher Education. Founded in 1831 as the state’s first public college, The University of Alabama is dedicated to excellence in teaching, research and service. We provide a creative, nurturing campus environment where our students can become the best individuals possible, learn from the best and brightest faculty, and make a positive difference in the community, the state and the world. You’ll like what you find here. Become part of The University of Alabama family.

Connections working at University of Alabama, Tuscaloosa