IT Network & Telecommunications - Entry WSU Tri Cities

Online applications must be received before 11:59pm on:
September 10, 2025
If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):
482NT-YN_CS_NPS - IT Network & Telecoms - Entry

Business Title:
IT Network & Telecommunications - Entry | WSU Tri Cities

Employee Type:
Classified

Position Details:

The Opportunity:

The Information Technology Computing & Telecommunication Center at Washington State University Tri-Cities (WSU Tri-Cities) is dedicated to supporting students, faculty, and staff with their computing and technology needs. Our focus is on both supporting the effective integration of technology into the academic and administrative life of our campus and on keeping campus user technology current and easy to use.

In the IT Network & Telecommunications - Entry role at WSU Tri-Cities, you will provide computer and network troubleshooting and resolution of all problem requests received via trouble tickets, phone calls, and in-person requests from the campus community. Under general guidance, you will troubleshoot end user VoIP phone issues and provide administration of the campus Private Branch Exchange phone system (PBX). Additionally, under supervision, you will determine necessary maintenance for the campus LAN and WAN, identify network disruptions, and resolve them in a timely manner. You will also provide training on use of hardware and software to customers. In addition, you will manage the move, add, change (MAC) process for the campus. Finally, you will help with the IT Help Desk daily activities by providing technical assistance to student help desk technicians. As needed, you will act as part of the campus emergency response team.

Percentage Breakdown of Job Functions:

• 60% IT Systems Networking, Implementation, and Administration
  
• 20% Process Customer-Initiated Service Requests
  
• 15% Installation, Maintenance and Documentation
  
• 5% Other Duties as Assigned
  

Additional Information:

Posting Close Date: Applicants must submit their completed application by September 10, 2025, by 11:59 pm.

This is a full-time (100% FTE), permanent position. This position is overtime eligible.

This position works on-site on the WSU Tri-Cities campus in Richland WA.

Monthly Salary: $6,068.00 - $8,164.00 | Range 03IT | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits:

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified Staff and Total Compensation.

Required Qualifications:

A bachelor's degree in a related technology field plus 2 years of data network and telecommunications support experience

• Demonstrated knowledge of documentation systems to include MS Excel, MS Word, and experience with database driven inventory/documentation systems.
  
• Experience in the preparation, termination and testing of Cat5&6 copper cabling, single/multimode fiber.
  
• Demonstrated technical competence in support of wired and wireless networking Services.
  
• Demonstrated outstanding communication and interpersonal skills.
  
• Demonstrated ability to work in a team environment.
  
• Demonstrated ability to multi-task with great attention to detail.
  
• Must have, or be able to obtain at time of hire, a valid driver's license.
  

Preferred Qualifications:

• Experience supporting VoIP telephone systems.
  
• Professional experience managing large-scale projects.
  
• Technical training and demonstrated working experience with Juniper and Cisco networking electronics supporting high-speed data communication services.
  
• Experience with VPN technologies.
  
• Experience with Microsoft and Apple Products.
  
• Experience with Microsoft, Apple, and Linux Operating Systems.
  
• Ability to read and understand architectural and engineering drawings related to construction of telecommunications infrastructure and pathways.
  

About Information Technology at WSU Tri-Cities - https://tricities.wsu.edu/it/

At WSU Tri-Cities, the Information Technology department is made up of the Computer & Telecommunication Center (CTC) and the Integrated Academic Center (IAT). These groups work closely together to support the campus technology needs.

Area/College:

WSU Tri-Cities

Department Name:

Information Technology Computing & Telecommunications Center

Location:

Richland, WA 99354

Application Instructions:

Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume

2) Cover Letter

External candidates, upload all documents in the 'Application Document' section of your application. Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:
Full time

Position Term:
12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU's Compliance and Civil Rights, the Department of Education's Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Richland-WA/IT-Network---Telecommunications---Entry---WSU-Tri-Cities_R-13929

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.







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