Basic Function and Responsibility:

Under general supervision, oversee the operational activities of a Service Center (Computer Lab), provide support for live events, and provide customer service to faculty, staff and students. Coordinate, train and monitor student employees; assist users with the use of Information Technologies.

Characteristic Duties and Responsibilities:

• Provide technical support to faculty, staff, students and campus visitors on the use of Oakton Information Technologies in Offices, Classrooms, Labs, and Special Event Venues including lab-specific software and hardware.
• Monitor incoming requests for technical assistance (tickets) and resolve them within SLA periods. Escalate to other team members as needed or depending on complexity.
• Work closely within the IT team to support installations of new hardware and software; maintenance of current hardware and software; decommissioning of obsolete hardware and uninstallation of software applications as needed.
• Support the Service Desk in monitoring and answering phone calls, create tickets and assign them to appropriate individuals.
• Ensure that computer labs (open access and classrooms) are always up to the standards to ensure quality teaching and learning. This includes access to necessary software applications, internet, printing and resources required in a well-maintained academic setting.
• Identify areas for improvement, make recommendations and assist in the implementation of identified solutions. Provide data to help supervisors make informed decisions.
• Train student employees on performing day-to-day tasks; ensure that the focus is on solving.
• Perform other job-related duties as assigned.

Supervision Received:

Administrative supervision is received from the Lead IT Technical Associate. 

Supervision Exercised:

Functional supervision is exercised over student employees.

Required Qualifications:

• Associate's degree including coursework in computer science and/or data processing is required; an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired may be considered in lieu of the degree.
• Work experience with Microsoft Windows-compatible and Macintosh microcomputers, network operations and/or other microcomputer systems.
• Two years of Experience with software programs and peripherals specific to academic labs.
• Ability to work evenings/weekends as needed.

Preferred Qualifications

• Prior supervisory experience.

Physical Demands and Working Conditions:

Light lifting up to 20 lbs. and light carrying up to 20 lbs. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending and stooping. Mobility to move from building to building on-Campus and to visit off-Campus entities.  Work is performed in a general office environment and is sedentary in nature.  Little or no exposure to adverse working conditions.

Salary: The hourly salary of this position is $23.97 which equates to $48,310 annualized based on Oakton's summer hours schedule.

HOURS:  Monday 9:15 am - 6:00 pm; Tuesday - Friday 8:00 am - 4:45 pm (Ability to work evenings/weekends as needed)

Based on the needs of the college and with Administrator approval, some positions at the college may have a hybrid schedule option available after 30 working days.

Oakton College is an equal opportunity employer and has a strong commitment to diversity. In that spirit, we seek a broad spectrum of candidates, including minorities, veterans, women and people with disabilities. EOE/AA/M/F/D/V

Oakton is committed to maintaining an environment free from harassment and discrimination for all and does not discriminate on the basis of race, color, national origin, religion, age, sex (gender), sexual orientation, physical or mental disability, and reprisal or any other protected status. Further, Oakton does not discriminate on the basis of sex in any educational, employment, or extracurricular activity.

Out-of-State Employment Defined:

Oakton College's primary location of operation is in the state of Illinois. An "out-of-state employee" is defined as an employee of Oakton College whose primary work location is outside of the state of Illinois. State taxes, employment tax, and worker's compensation provisions vary from state to state and require payroll compliance with these various rules.

Allowable States for Out-of-State Employment:

All employees must maintain their primary residence in Illinois, Indiana, or a reciprocal state with Illinois. Reciprocal states include Iowa, Kentucky, Michigan, and Wisconsin. Illinois has tax agreements with these reciprocal states. Employees may have their primary residence in Indiana since Indiana is adjacent to Illinois.

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About Oakton College

Educate. Empower. Transform At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we've built a welcoming and inclusive community where students from all backgrounds and experiences thrive. We're looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make a difference and shape the future. We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston. As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college - it's a place where innovation, equity and lifelong learning drive everything we do. We value diverse perspectives and embrace new ideas and are dedicated to fostering an inclusive and student-centered culture. Explore career opportunities at Oakton College.

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