IT Support Assistant (Hourly) - Smart Support Tech

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify, document and resolve problems

-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Office of Information Technology Services supports all computing needs of the Brooklyn College community. Our primary objective is to align planning and processes to effectively and efficiently support, maintain and develop computing resources for the college.

Under the direct supervision of ITS staff, the IT Support Assistant (Hourly) will act as a Smart Support technical specialist and will provide primary support to users of BC's smart Classrooms and computer labs, and will provide support for all equipment used for instructional purposes, as well as provide web/video conferencing support and training. Capture photos or videos to document the work performed for auditing purposes. The IT Support Assistant must be able to work rotating shift schedules including nights and/or weekends.

MINIMUM QUALIFICATIONS

1. High School Diploma, G.E.D., or equivalent
2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
3. Demonstrated English Language proficiency
4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

OTHER QUALIFICATIONS

• Experience with MS Office suite, email and internet.
• Experience with Creston/Extron audio-visual technologies preferred.
• Experience troubleshooting, and providing training for SMART TECH products, such as smart display monitors and SmartBoard's preferred.
• Must be able to troubleshoot computer hardware issues for both PC and Mac computers.
• Must be able to work rotating shift schedules including nights and/or weekends.
• A+ Certification and/or Apple certification a plus.
• This position requires heavy lifting and moving of computer equipment.

COMPENSATION

New Hire: $24.48/hour*

Incumbent: $27.68/hour

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting from outside our system, please visit https://cuny.jobs/campus/brooklyn-college/jobs/ .

Applicants should provide a cover letter and resume in .docx or pdf format.

CLOSING DATE

Review of applications to begin on or after September 22, 2025 and will continue until filled.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

Location

Brooklyn College

About CUNY Brooklyn College

With more than 18,000 students enrolled in 120 undergraduate and graduate degree programs in the humanities, social, behavioral and natural sciences, education, business, and the arts, Brooklyn College is renowned for its rigorous academics, diverse student body, award winning faculty, and highly affordable tuition. Located on a beautifully landscaped 35-acre campus, the campus offers a rich student life in an exciting urban environment.

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