Leads the administration, maintenance, planning, development, and implementation of integrated technology solutions that support and enhance the information technology systems and applications for the Wexner Medical Center. Acts as the operational customer experience escalation point, monitors SLA's for the teams, coordinates with IT Operations team members to understand trends, and consults with end users. Perform end-to-end testing of information technology platforms to ensure stability, reliability, and acceptable performance. Monitor changes presented in CAT. Plans and validates upgrades of information technology systems, applications, and platforms in accordance with ITIL best practices. Responsible for enterprise monitoring with a focus on proactive response, operational resilienc