The University of Maryland, Baltimore (UMB) Center for Information Technology Services (CITS) - Operations has an exciting opportunity for an Assistant Director, IT Enterprise Application Administration. This position will be responsible for the overall management of a team of IT staff whose primary focus is on research computing for a research platform, specifically UMB's Secure Research Environment (SRE) and REDCap program. The SRE is a constantly growing and evolving collection of virtual computing resources hosted in Microsoft Azure. UMB has a large, multi-environment REDCap program that supports research across all schools.

The Center for Information Technology Services (CITS) is the central information technology organization for UMB. Our mission and focus is to treat UMB students, faculty, staff, colleagues, and co-workers as treasured customers. Excellence in service to the UMB community is our challenge and responsibility. The selected incumbent in this position will perform duties that support the department's mission.

Benefits (Exempt Regular):

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

Primary Duties:

• Manages a team of Application Administrators, Developers, and System Administrators to perform design, installation, configuration, administration, patching, upgrades, performance tuning, monitoring, and troubleshooting, with a primary focus on research computing for a research platform.
• Manages a team of Application Administrators, Developers, and System Administrators to perform design, installation, configuration, administration, patching, upgrades, performance tuning, monitoring, and troubleshooting.
• Represents this group in various campus initiatives.
• Provides leadership to Application Administrators, Developers, and System Administrators to coordinate with campus application functional and technical teams, as well as internal and external project implementation teams.
• Leads the design and maintenance of system security strategies, policies, and procedures working in coordination with enterprise security teams.
• Leads the development and modification of scalable architecture to support applications and infrastructure on IaaS and PaaS platforms.
• Works with stakeholders to evaluate and select the best cloud solutions for specific research and/or operational needs of the organization. Leads the implementation of recommended solution strategies.
• Follows established procedures and performs installation, configuration, administration, patching, upgrades, performance tuning, monitoring, and troubleshooting of applications and systems.
• Manages multiple on-premises application systems including webservers, application servers, and report servers on Unix and Windows platforms.
• Takes lead to work with internal staff and vendors to create/update and communicate environment maintenance schedules, refresh schedules, and outages.
• Directs and performs regular maintenance including applying security patches for various on-premises and cloud applications and services.
• Works with Identity Management team to establish Single Sign-On to applications.
• Takes initiative in implementing security policies for cloud-based systems and on-premises applications.
• Supports SaaS administration tasks.
• Reviews system usage, exports metric data and provides reports.
• Manages Service Requests (SRs) with vendors to address issues.
• Creates and maintains thorough documentation to track configuration.
• Resolves user and group access issues to applications.
• Proactively works in performance improvements.
• Multitasks and independently leads/manages projects.
• Evaluates environment configuration, architecture, and administration tools, and applies consultative skills to assess and communicate technology alternatives and solutions at an expert level.
• Adheres to security administration best practices in Enterprise Cloud and On-Premises environments.
• Documents and communicates system changes to ensure best practices are adhered.
• Performs other duties as assigned.

Education: Bachelor's degree in Information Technology, Computer Science, or related field.

Experience: Nine (9) years of system administration experience in a production Cloud Infrastructure environment and/or On-Premises Enterprise applications environment with multiple interfaces to other systems. Advanced experience in provisioning, patching, upgrading, and supporting Enterprise Cloud middleware Services preferred. Advanced experience in webservices, Java installation and support, middleware integration, system monitoring, and performance tuning and troubleshooting preferred.

Supervisory Experience: Two (2) years of experience in work coordination, training, and daily oversight of others. Experience in providing leadership to system administrators preferred.

Certification/Licensure: N/A.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Knowledge, Skills, Abilities:

Thorough knowledge of position requirements. Thorough knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to support a mission and strategic vision. Instructional, training, and teambuilding skills to strengthen and cultivate relationships. Skill in consultation and change management. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Hiring Range: $170,000 - $180,000, Commensurate with education and experience

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.