The position

Metro is seeking a visionary leader to serve as the next chief information officer (CIO). The CIO provides strategic leadership and executive oversight of the information technology and records management (IT) department, guiding the vision, direction and overall management of IT services, systems and infrastructure. Specifically, the CIO leads a team responsible for Metro-wide enterprise services, application support, cybersecurity and telecommunication services. A key focus of this role is identifying opportunities for innovation, evaluating emerging technologies and implementing systems that enhance operational efficiency, service quality and organizational effectiveness.

The CIO is responsible for establishing departmental goals and objectives aligned with organizational priorities and ensuring the effective delivery of technology solutions that support both internal operations and public-facing services. The position leads the development and execution of comprehensive work plans, oversees the implementation of policies and procedures and manages a combination of internal staff and outsourced service providers to achieve high performance and continuous improvement. The CIO provides critical administrative direction across all IT programs and services, supports department managers in recruiting, developing, and retaining a high-performing team and fosters a culture of service excellence and accountability.

The chief information officer is a strategic and systems-oriented leader excited by the opportunity to lead the modernization and digital transformation of Metro’s technology efforts. With strong executive leadership skills, the successful candidate creates a clear vision aligned to organizational priorities while easily balancing strategy with execution. The CIO values public service and understands the risk profile associated with public sector organizations, leveraging that knowledge to effectively manage in a changing and evolving environment. They recognize the importance of building strong relationships that foster collaboration and partnership at all levels.

A skilled communicator, the CIO clearly and effectively articulates Metro's technology needs while providing advice and guidance in support of broader organizational alignment. The successful candidate provides strategic leadership in IT governance, cybersecurity and innovation, driving modernization efforts and advancing organizational goals through thoughtful technology adoption. This transformational leader adopts a human-centered approach, fostering trust through authenticity while empowering staff and cultivating a culture that embraces positive change. The CIO champions employee growth and development, prioritizing coaching, mentoring and professional advancement to set their team up for success.

Compensation and benefits

The salary range for the chief information officer is $193,488 to $246,945 and will depend on the qualifications of the successful candidate. Metro offers an excellent benefits package that is among the best in the region and includes comprehensive medical, dental, vision and life insurance, public employee retirement system contributions, holiday and leave time and other employee perks. Full benefit details can be viewed here.

How to apply

Applications will be accepted electronically by Raftelis at jobs.crelate.com. Applicants complete a brief online form and are prompted to provide a cover letter and resume. Open until filled with the first review of applications on August 25, 2025.

Metro is committed to upholding and promoting equal opportunity in employment. We know that a diverse workforce is a strong workforce. Metro encourages people of all backgrounds, cultures and religions to apply, including veterans, people of color, immigrants, refugees, women, members of the LGBTQ+ community and people with disabilities. Assistance with the recruitment, application and selection process is available to applicants with disabilities upon request.

Metro hires veterans

Qualified veterans are eligible for Veterans’ Preference when applying for Metro positions. Please submit a copy of the DD Form 214 or 215 showing your discharge status. If you are disabled, you will also need to include a public employment preference letter from the U.S. Department of Veterans Affairs. Please attach the qualifying documents to your application. Documents are due no later than 5 p.m. on the closing date of the recruitment.

Qualifications

At least eight years of progressively responsible management experience, with responsibility for information systems management, strategic planning, budgeting and personnel management, are required. Knowledge of server and cloud platforms, virtualization technologies, systems, application software, database administration and enterprise security practices is essential. Prior experience driving change and transformation with a focus on modernizing technology is ideal. Strong fiscal management coupled with project and program management is required. Experience in a complex, multi-disciplinary environment is essential. An interest in public service, coupled with a broad and diverse background that includes the public sector, is preferred. Prior experience managing in a union environment is desired.

A bachelor’s degree in computer science, information systems, business administration or any combination of education and experience that provides the necessary knowledge, skills and abilities to perform the job duties and responsibilities.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

About Metro

Raftelis is an industry leader in financial, organizational, communication, and technology consulting for utilities and the public sector. We provide insights and expertise to help government agencies operate as high-performing, sustainable entities, and, ultimately, make their communities better places to live, work, and play.

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