Job Title

Security Controller

Job Description Summary

The position of Security Controller is responsible for the direction and documentation of all guard activities throughout their given shift. As well, they are charged with the monitoring of and response to all security department related systems.

Job Description

Key Job Responsibilities & Accountabilities:

Direct day to day security operations within the complex. Document day to day operations within the complex. Monitor the complex CCTV, access control and life safety system.  Ensure all departments are apprised of all incidents and/or major equipment failures within the complex.  Respond to calls for service from tenants, visitors, and other departments via phone, email and/or work order.  Action access control scheduling changes as requested by tenants.  Maintain all control center administration. Respond to calls from intercoms, duress stations, and elevator help phones.  Where required, act as the on-duty Supervisor. Any other secondary duty(s) as dictated by operational necessity.

Minimum Requirements:

• Minimum 2 years of experience in a relevant (preferably commercial) setting, in positions of increasing responsibility

• Working knowledge of MS Office applications

• Working knowledge of security systems (access control, CCTV, fire protection, incident reporting)

Core Competencies and Skills:

• Excellent communication skills (both verbal and written)

• Strong customer service orientation

• Demonstrated relationship building skills

• Self-motivated and diplomatic

• Working knowledge of all applicable Health & Safety Legislation

• Working knowledge of Life Safety Protocols and Emergency Response Procedures in a vertical structure; including, but not limited to, emergency evacuation

• Highly developed organizational and time management skills

• Prior experience in a supervisory role

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us. Cushman & Wakefield sâ™engage à respecter lâ™Ã©quité en matière dâ™emploi. Notre objectif est dâ™offrir un milieu de travail diversifié, inclusif et exempt dâ™obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir lâ™offre dâ™emploi dans un autre format ou dâ™accéder à toute autre mesure dâ™adaptation au cours du processus dâ™embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous. INCO: âœCushman & Wakefieldâ