Responsible for a wide range of services including, but not limited to, computer operation, monitoring data security, technical support, troubleshooting, software testing, and analyzing usability. Tasks are also dependent on the complexity of software and hardware, as well as the number of systems. The IT Support group may seek guidance or report to IT Management.

Job Responsibilities

Provides first level technical computing support and related services to customers. Includes production control, computer software, hardware, and operating systems.

Trains faculty and staff on multimedia equipment.

Troubleshoots and resolves operational and technical issues utilizing standard procedures.

Sets up, maintains, upgrades, and repairs multimedia equipment or systems. Maintains computer systems and labs.

Runs diagnostics; installs operating systems and generic device drivers.

Assembles and tests computers and peripheral equipment, including options such as interface cards and disk drivers.

Performs straight forward upgrades including planning/scheduling, testing, and coordination.

Drafts documentation for desktop/helpdesk end user.

Monitors and maintains compliance and continuity with software licensing and maintenance agreements.

Assists with configuring infrastructure to implement design specifications and configuration

Assists with developing, implementing, and executing test plans and schedules in accordance with project scope, quality, and timeframe requirements.

Assists with preparing charts, diagrams, correspondence, and technical documents.

Minimum Qualifications:

Knowledge of standard technology support procedures and practices obtained by a high school degree or GED and a minimum of 2 years technology support experience. An equivalent combination of education, training, and experience is acceptable.

Specific knowledge, certifications, and licensure will apply at the position level.

Preferred Qualifications:

Knowledge of technology support procedures and practices obtained by an associate's degree.
Experience with remote support tools, imaging software and endpoint management solutions (SCCM, JAMF, Intune).
Strong written and verbal communication skills with a customer-focused mindset with a commitment to responsive and effective IT support.
Ability to work independently and collaboratively within a team and to manage multiple priorities in a fast-paced environment.

Planning Unit: Information Technology

Department: Information and Technology Office

Applicants may contact this person if they have questions about this position: Dustin Leuschel (leuscheld@ohio.edu)

Employment Type: full-time regular

Advertised Salary:

AFSCME 3200 |14|: $16.84 – $21.48 per hour

Employees also enjoy a generous benefits package such as paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, a comprehensive insurance package (including but not limited to prescription, vision, dental, and life insurance), an excellent retirement plan with up to a 14% company contribution, and more. Additional information is available at https://www.ohio.edu/hr/benefits

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About Ohio University

Ohio University is home to one of the nation’s friendliest and most picturesque campuses. But more importantly, it’s where you can become part of a two-century tradition of excellence and embark upon a rewarding career that will make a real difference. From teaching and research to admissions, facilities maintenance, and residence life, our faculty and staff propel Ohio University’s mission of helping students become their best selves. OHIO offers competitive compensation and outstanding benefits. For a complete list of employment opportunities, please visit www.ohiouniversityjobs.com.Ohio University is an equal access/equal opportunity affirmative action institution. For more information about Ohio University’s policies prohibiting discrimination and harassment, visit www.ohio.edu/equity.

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