East Lansing, Michigan
1400 Crystal Drive, Arlington VA
Rockville, Maryland
Newark, New Jersey
Posted: 13-Jul-25
Location: D.C.
Type: Full Time
Additional Information:
POSITION DESCRIPTION
TEI (Tax Executives Institute, Inc.) is seeking a IT & Web Support Specialist to provide essential support across the organization’s IT infrastructure, ensuring staff have reliable access to systems and tools. This position emphasizes technical assistance, hardware/software troubleshooting, and support for hybrid and in-person events and data management in the organization's AMS (netForum). The ideal candidate will bring a proactive mindset, adaptability, and a passion for problem-solving in dynamic environments.
IT Support (Primary Focus):
- Deliver responsive desktop and application support (Windows 11, Microsoft 365, Teams, Zoom, etc.)
- Manage onboarding/offboarding of users including hardware configuration, device imaging, and account setup
- Respond to and track help desk tickets, prioritizing according to organizational impact
- Enhance helpdesk chatbot with Copilot Studio.
- Maintain IT inventory, update system documentation, and coordinate with external vendors as needed
- Troubleshoot and support networked peripheral and connectivity issues
- Support Azure/Office365 tenant administration (Active Directory, Endpoint Manager, Exchange, Teams)
AMS & Data Management:
- Support data integrity efforts in netForum, including cleanup, deduplication, and field mapping
- Assist the database admin in generating reports, queries, and exports for internal stakeholders
- Help document and streamline processes for system consistency and staff self-sufficiency
- Collaborate on resolving integration issues across platforms (e.g., HubSpot, LMS)
Event Technology & On-Site Support:
- Provide on-site and remote technical support for hybrid and in-person events.
- Set up, configure, and monitor laptops, printers, and connectivity at venues
- Serve as liaison between staff and venue IT contacts to ensure seamless execution
- Assist in testing, deploying, and documenting event technology tools (e.g., Accelevents)
Web & Digital Support:
- Support website updates and minor HTML edits as needed using CMS tools (netForum, Drupal)
- Apply basic HTML/CSS to troubleshoot layout issues, adjust styling, and edit embedded components
- Troubleshoot minor front-end issues and coordinate with vendors for larger escalations
- Monitor website performance, security and assist with routine testing and updates
CANDIDATE PROFILE
- Associate’s or Bachelor’s degree in Information Systems, Computer Science, or related field
- 1–3 years’ experience in IT support in association technology environments
- Experience with netForum or similar AMS platform strongly preferred
- Basic proficiency in HTML and CSS for web edits and light troubleshooting
- Proficiency with Microsoft 365 tools, remote desktop support, and ticket management systems (e.g., Freshdesk)
- Working knowledge of event platforms (e.g., Zoom, Accelevents or similar) and hybrid meeting technology
- Working knowledge of Copilot Studio or similar AI platforms
- Strong communication skills and a customer-focused mindset
- Ability to travel for scheduled in-person events
TRAVEL
About 5% - 10% (to attend TEI educational and networking events)
COMPENSATION AND BENEFITS
Base compensation is commensurate with experience
Benefits: Health, Life, and Dental Insurance; 401(k) including employer match up to 6% of salary; generous paid time off
Annual performance-based bonus and salary increase
Hybrid work arrangement requiring two days/week in office
Successful candidates will embrace the opportunity to work with all TEI departments and collaborate cross-function. To apply, please provide a copy of your resume and salary requirements to Lynn Spence, Director of IT & Web Services at lspence@tei.org.