Receives and/or relays radio communications, telephone calls, pages, overhead announcements, correspondences and teletypes. Monitors door position, burglary, fire, panic and environmental alarms. Maintains a working knowledge of all operational security systems and surveillance equipment. Ensures accurate daily logs are completed and quality assurance is maintained at all times. Quick thoughts and actions are required when working with safety and security matters, and the incumbent must act as a courteous liaison between the Department of Security and Hospital staff members, internal medical center departments, patients, visitors as well as external law enforcement, fire and EMS entities. Employee must be able to multi-task and maintain accurate records and a professional demeanor while working in a fast paced environment. Employees are expected to competently operate telecommunication, radio access control and CCTV equipment and have good computer and data entry skills. Employee must also possess strong verbal communication and teamwork skills. This position is also responsible for alerting their supervisor or manager about problems regarding department equipment as soon as the issue is discovered.

Minimum Qualifications

High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

There is a 12-month probationary period for the Medical Center Dispatcher position.

Must obtain a current Basic Security Officer Certificate through the International Association of Healthcare Security and Safety (IAHSS) prior to the completion of the 12-month probationary period. This certification must be maintained while working within the capacity of a Medical Center Security Dispatcher.