The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center (PCUEC), and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission

The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary

Under the general direction of the Executive Director, the Director of Facilities & IT is responsible for ensuring the operation, maintenance, service and repair of all Student Union, Inc. facilities, building systems, equipment and appliances, including heating, ventilation, plumbing, electrical, mechanical, refrigeration, air conditioning, door systems, security and life safety systems. This includes the mechanical, electrical, logic, pneumatic and electronic controls associated with these systems. This position oversees all operations and on-going planning of the Information Technology (IT) department, and has oversight responsibility of budgets for both departments, as well as creating and implementing policies, procedures, and related training programs for use by students, facilities operations, and IT staff across the SU organization.

This position collaborates with SU directors and managers, facilities operations staff, contractors, consultants, architects, university personnel, regulatory agency staff, and others involved in maintenance, repair, renovation, construction, and IT projects for SU managed facilities, in accordance with applicable building codes, regulations and operating guidelines.

This position must work collaboratively with Facilities Design & Operations at SJSU extensively to manage both the operational needs and the short- and long-term needs of the facilities. Communicating and planning preventive maintenance and troubleshooting with tradespeople are critical for this role.

Duties and Responsibilities

• Ensures the upkeep and maintenance of all buildings and facilities systems, including HVAC, plumbing and electrical, buildings and facilities structures, fixtures and equipment through a documented computerized inspection process.
• Determine appropriate routing of work orders between Student Union, Inc. facilities staff and FD&O trades staff consistent with MOU’s and agreements.
• Follows procedures and expectations for MOU’s and operating agreements. Provides feedback and refine MOU with FD&O to ensure upkeep, maintenance, and regulatory and building code requirements are met.
• Participates on behalf of the Student Union, Inc. on any capital planning in collaboration with FD&O staff and related efforts along feasibility and programming studies.
• Supervises, recruits, and trains the IT Manager and Facilities Technicians, as well as assisting in the recruiting and training of staff in the IT area when appropriate.
• Participates in the preparation, monitoring and adherence to approved budgets
• Serves as a member of the department executive leadership
• Oversees and provides inspection of work being done in SU facilities
• Assists in the development, implementation and maintenance of a preventative maintenance program in conjunction with FD&O.
• Ensures the planning, prioritizing and coordinating of long- and short-term maintenance and repair projects. This includes working with department partners in developing a long-term facilities repair and maintenance plan with associated costs with anticipated
• Prepares administrative reports, project reports and project
• Assists in the planning, development and preparation of bid specifications for department projects in both facilities and IT in conjunction with FD&O.
• Assists in the development and monitoring of maintenance and IT
• Oversees outside contractors and vendors in conjunction with campus
• Inspects and evaluates work performed by SU Maintenance Facilities, IT department, SJSU FD&O, outside contractors, and campus partners.
• Develops, implements, and maintains the department Emergency Preparedness
• Oversees department safety program to include but not limited to, the emergency equipment and supplies, MSDS records, and Cal/OSHA and OSHA compliance
• Meets with all university, local and state inspectors and ensures compliance and appropriate remedies to concerns.
• Serves as liaison with University Facilities Management (FD&O) and operations
• Ensures the maintenance and management of appropriate keys, key cards and building access systems in conjunction with FD&O.
• Oversees and coordinates assessment in assigned areas of
• Develops and implements department policies and
• Ensures compliance with the university, state, and federal policies, procedures, and laws in all areas of Information Technology, building planning, construction and renovation.
• Establish management goals, facilitate necessary changes, and implement innovative facility and IT related programs and services.
• Performs other duties as assigned

Knowledge, Skills and Abilities (KSAs)

• Financial Management – Provides for sound short- and long-term financial management, reserves planning, and sound practices for financial
• Facility Management - Maintains quality facilities that meet the needs of students and the campus community. In consultation with leadership and partners, initiates and follows through with facilities projects or tasks that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures and policies.
• Leadership - Establishes and maintains effective work relationships with people from diverse backgrounds; Maintains dignity and self-control in difficult situations; Supervisory responsibilities include planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.
• Planning/Organizing - Prioritizes and plans work activities to meet Student Union priorities and timelines; identifies needed resources; plans and utilizes existing and new resources efficiently; accommodates multiple demands for commitment of time, energy and resources; adapts to changing priorities, situations and demands; integrates changes to support the business.
• Time Management – Maximizes use of time effectively and Identifies and resolves problems in a timely manner; Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; completes administrative tasks correctly and on time
• Communication Proficiency - Acts and behaves in a manner that reflects respect, courtesy and civility, appreciation, empathy, trust, inclusion, and consultation. Establishes and maintains effective work relationships; offers assistance and support to the organization and community.
• Ethical Conduct - Values and respects diversity and individual uniqueness and recognizes the strength these factors bring to the Student Union and SJSU community and learning environment.
• Problem Solving/Analysis - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Compliance for Law, Policies and Codes, and Issues Related to Safety and Risk - Adheres to compliance laws, policies and codes related to not-for-profit corporations, facility safety and concerns, as well as state and CSU Implement procedures to identify and correct potentially hazardous or unsafe working conditions. Mitigates risk where appropriate through knowledge of policies and procedures.

Minimum Qualifications

• Bachelor’s degree in Business Management, Construction Management or related field required, Master’s degree preferred.
• Minimum 8-10 years of progressive management and supervisory experience in student union operations and/or facility management required.
• Demonstrated ability to achieve assigned objectives, within budget and desired time
• Ability to operate an office workstation, utilizing word processing, spreadsheets and other computer applications.
• Knowledge and skill in budgeting and fiscal
• Demonstrated knowledge of trades such as plumbing, carpentry, electrical, HVAC and
• General knowledge of heating, pneumatic, lighting, refrigeration, and other mechanical equipment and the methods, tools, materials, terminology, maintenance, and repair of such equipment.
• Thorough knowledge of OSHA regulations and other routine and preventative safety practices related to facility management.
• Ability to effectively communicate clearly and concisely, both orally and in writing
• Exceptional interpersonal
• Ability to interact effectively with customers, students, campus community members, leases, vendors and the general public
• Demonstrated ability to work with a diverse student population and campus

Preferred Qualifications

• Experience supervising or managing Information Technology in a university environment and work in an auxiliary department preferred.
• Demonstrated experience in renovation and capital construction (minimum $2.5 million) strongly preferred.
• Knowledge of methods, procedures, practices, protocols, and maintenance needs for network and IT systems preferred.
• Proficiency with various servers and desktop operating systems

Physical Demands of Work Environment

• The position works in a wide variety of environments including both a typical office as well as an indoor facility and outdoor aquatic program-oriented environment.
• The physical demands of this position are described below:
  • Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
  • Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
  • Heat illness/temperature extremes that result in heat stress, exhaustion, or metabolic slow down such as hypothermia.
  • Chemical exposure - absorption through the skin, inhalation, or through the bloodstream that causes illness, disease, or death.
  • Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75
  • Hearing and speaking to exchange information in person or on the
  • Dexterity of hands, fingers, and wrist to operate a computer keyboard and

Benefits

This position is employed through Student Union at San Jose State University which offers an excellent benefits package including Medical, Dental & Vision insurance (fully paid on selected packages by the company for the employee and dependents), Life and Supplemental Insurance, Vacation, Sick Leave, paid Holidays, 403(b) retirement program, tuition reimbursement, employee development opportunities and more.

Post-Employment Benefits: The Student Union, Inc. provides lifetime retiree medical and dental coverage to eligible employees and their dependents who retire at the age of 55 and have 5 or more years of employment with the Student Union, Inc.

Equal Opportunity/Affirmative Action

The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, pregnancy, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.

Background Check and Fingerprinting

Student Union employees are required to undergo and complete a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work performed.

In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.

California State University (CSU) Learning & Development

Within the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.

1. Injury and Illness Prevention Program
2. Discrimination and Harassment for Supervisors/Non-Supervisors
3. Gender Equity and Title IX Prevention Program (Title IX)
4. Data Security and FERPA
5. Mandated Reporters of Child Abuse

California Child Abuse and Neglect Reporting Act

All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.