The IT Infrastructure and System Administration team is responsible for the design, installation, operation, and support of all college network, telecommunications, and server infrastructure. This includes all networks; network security services; physical and virtual server infrastructure on premises and hosted in public or private cloud environments; storage; and backup and disaster recovery operations. This team is also responsible for system administration, identity management, system integrations, and application development services.

The IT Network and Telecommunications Specialist works within the IT Infrastructure and System Administration team. The primary responsibility of this role is to design, manage, and maintain the comprehensive networking infrastructure of the entire campus. The position involves ensuring the efficient operation of our critical network and security systems that manage the operations of the campus, tailored to meet the diverse requirements of both operational and academic programs. This includes management of access control and redundancy as a critical component of IT operations, while working alongside other campus departments such as Facilities and Public Safety. Furthermore, the position includes providing networking infrastructure support and maintenance of Highline College's two satellite locations: the MaST Center Aquarium and The Hub: Federal Way Higher Education Center.

This position is responsible for representing Highline College in a professional manner and assists in maintaining an environment conducive to achieving educational goals. This position will perform other duties as required, and is assigned an alternate work schedule based on business and operational needs of the Department and the College, which requires flexible hours and working evenings and weekends as required. This position is eligible for a partial telecommuting schedule upon supervisor approval.

The incumbent in this position will pursue ongoing professional development to further their skills and knowledge.

• Design, build and maintain campus-wide network infrastructure
• Install, configure and manage switches, routers, firewall appliances,
• Maintain operational redundancy for critical campus infrastructure while ensuring secure best practices
• Co-manage campus core network configuration as part of the campus-wide infrastructure, ensuring a seamlessly integrated and well maintained network across the entire campus environment
  • Perform regular maintenance, updates, and upgrades on all network equipment
  • Manage firewall (Palo Alto Networks) and VPN (Global Protect) access for campus students, staff, and faculty
  • Manage all aspects of campus wireless networking to ensure optimal performance
• Manage campus access control system (Genetec)
• Co-manage Teams Phone platform and AudioCodes Session Border Controller
• Oversee and perform installation of inner-duct and low voltage cabling periodically as needed
• Ensure network and physical server infrastructure remains operational and uninterrupted during emergencies
• Perform regular maintenance, updates, and security upgrades per notice of new and evolving vulnerability and exploits to guarantee secure and optimal performance of all networking equipment.
• Actively participate in continuing education and professional development to maintain and upgrade skills and knowledge.

The ideal candidate for this position will possess:

• Networking & Telecommunications Expertise:
  • Demonstrated proficiency in designing, planning, and maintaining large network infrastructure
  • Demonstrated proficiency in physical management of networking equipment, such as switches, routers, wireless access points, access control devices, network cabling, and power redundancy hardware
  • Advanced expertise in the installation, configuration, and troubleshooting of various networking equipment, including switches, routers, firewalls, and critical infrastructure components.
  • In-depth knowledge of physical and logical networking topologies
  • In-depth knowledge of IP routing, DHCP, DNS, VLAN, and VPN configuration
  • Working knowledge of telecommunications management, VoIP, and managing analog emergency alerting systems
• Effective Communication:
  • Communicates clearly in a variety of contexts using all required methods and tools, including, but not limited to: Atlassian Confluence, Google Docs, Microsoft SharePoint, Slack, and Microsoft Teams
  • Ability to articulate technical concepts effectively to non-technical customers.

Minimum Qualifications:

• AA or AAS degree; AND
• Two or more years of experience in IT Networking & Telecommunications support; AND
• Advanced working knowledge of DNS, DHCP, IP routing & VLAN routing, firewall administration, software-defined networking (SDN), VPN

• Equivalent education and/or experience.

• Bachelor's degree or equivalent education/experience

About Highline College

Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students – a student population of over 70% students of color, representing 35 nations and more than 100 languages.

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