Director of IT Operations

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Information Technology
Salary: $103,100 - $196,300
Full/Part Time: Full-time(100%)
Organization: Info Technology Solutions
Department: Matthew Gunkel
Application Deadline: August 29, 2025

Position Information:
The Director of IT Operations will help lead the strategic and operational direction of our client services and multimedia teams, ensuring alignment with organizational goals and fostering continuous improvement in support of the UCR School of Medicine and UCR Health. This role champions business priorities, optimizes resource allocation, and drives performance within a dynamic, cross-functional environment. The ideal candidate has 6-10 years of progressive IT leadership experience, preferably within a healthcare environment, and a proven track record in managing IT operations for clinical services. Expertise in hardware and software lifecycle in a healthcare setting. Strong expertise in cloud security, cloud computing integration, information architecture, web services security, and healthcare IT systems is essential. An in-depth understanding of HIPAA and other relevant regulations is required.

This position is classified as hybrid with 3 days on-site and 2 days remote.

The full salary range for the Operations Manager is $100,100 to $190,500 annually. However, the pay scale for this position is UP TO $175,000 annually. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.

As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Requirements

Educational Requirements

Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field.

Required

Experience Requirements

6 - 10 years of related experience.

Required

Minimum of 5 years of Hardware Lifecycle Management

Required

6 -10 years or more experience managing an Information technology organization.

Preferred

Minimum of 5 years of extensive experience with health systems and technologies

Preferred

Previous supervisory/managerial experience.

Preferred

Special Conditions
Special

Must pass a background check.

Required

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

Required

Travel Outside of Normal Business Hours

Required

Occasional travel for university related business meetings, conferences and/or professional development.

Required

Minimum Requirements

In-depth knowledge of various areas of IT. Broad knowledge of the IT environment. Has solid knowledge of information systems function.

Knowledge necessary to design, set up, operate and correct malfunctions involving technology systems.

Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software.

Advanced knowledge of secure software development. Advanced knowledge of business and process analysis functions.

Knowledge of conceptual database design.

Knowledge of test application code in client server environment.

Has solid interpersonal and management skills. Demonstrated skill in managing technical staff.

Has solid knowledge of related principles and concepts to provide solutions to more complex and diverse information systems issues. Solid knowledge of the applications programming development function.

Requires solid ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel.

Solid ability to gather, organize, and analyze data in the completion of assignments.

Excellent oral and written communication skills.

Additional Information:
Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
INFO SYS SUPV 2 000530 25 Matthew Gunkel Misty Maurin

Positions Directly Supervised
Job CodeTitleFTE

004505

EDUC TCHL SPEC 3 TX

007358

BUS TCHL SUPP ANL 3 TX

007359

BUS TCHL SUPP ANL 2 TX

1

Generic Scope
Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.

Custom Scope
Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to staff according to established policies and management guidance. Administers policies that directly affect subordinate staff. Recommends changes to department policies and practices. Identifies risks and responds accordingly. Provide priority setting and work flow analysis.

Department Custom Scope
The Director of IT Operations will help lead the strategic and operational direction of our client services and multimedia teams, ensuring alignment with organizational goals and fostering continuous improvement in support of the UCR School of Medicine and UCR Health. This role champions business priorities, optimizes resource allocation, and drives performance within a dynamic, cross-functional environment. The ideal candidate has 6-10 years of progressive IT leadership experience, preferably within a healthcare environment, and a proven track record in managing IT operations for clinical services. Expertise in hardware and software lifecycle in a healthcare setting. Strong expertise in cloud security, cloud computing integration, information architecture, web services security, and healthcare IT systems is essential. An in-depth understanding of HIPAA and other relevant regulations is required.

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Support team members in continuous learning, build organizational capacity, develops high-potential employees for growth, and maintains a highly skilled, engaged workforce through aligned resource plans.

20%

Participates in developing and monitoring operational and budget processes, staff FTE, finance, human resources and space planning.

15%

Participates in the development and monitoring of information systems policies and procedures for department or department operations.

15%

Recommends hiring of new employees, salary actions, terminations, and performance ratings.

10%

Helps analyze the needs of functional departments and helps to establish priorities for feasibility studies and systems design and implementation to develop new and/or modify information processing systems.

10%

Coordinates activities of professional staff with functional departments involved in system requirements, techniques, and controls.

10%

Maintains current knowledge of industry trends, benchmarks, and best practices for hardware lifecycle management.

10%

Champions and secures cross-functional support for strategic business plans, transforming strategy into actionable requirements to help support the business.

10%

To apply, visit https://jobsportal.ucr.edu/jobs/36126005

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