Who We Are

• Named one of the "Most Promising Places to Work in Student Affairs" by Diverse Magazine.

• Serving a highly diverse student body (click here for more information).

• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.

• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher). Five (5) years of experience in a computing, technology, or IT support environment. Supervisory experience.

Preferred Qualifications:
Advanced degree (foreign equivalent or higher). Experience in a higher education environment or a public institution. Experience managing information systems or technology projects. Experience supervising IT support teams. Experience using data from assessment or evaluation activities such as surveys, program evaluation, quality assessment/improvement initiatives, or similar to improve outcomes.

Brief Description of Duties:
Primarily embedded in Student Health, Wellness and Prevention Services (SHWPS) and reporting to the Executive Director of Strategic Analytics and Technologies with service lines to the Associate Vice President for Student Health, Wellness and Prevention Services as well as other senior departmental leadership. The incumbent will serve as a co-lead, technical advisor, and system admin to senior leadership and for vital IT assets, workflows, and platforms such as Medicat (Electronic Health Records System), Rcopia (e-Prescribing solution), QS1 (eRx and Pharmacy management), Symplicity CARE, Symplicity Accommodate, Fusion (Campus Recreation), SubItUp (student employment management), Acuity Scheduler (Zoom Pods scheduler), Spruce Health (CAPS Athletics CRM), and other enterprise-level systems.

Leadership and Support:

• Providing first and second tier daily support for all SHWPS IT needs.

• Planning, organizing, and conducting systems analysis projects for the department, including feasibility studies, systems design recommendations, and service quality improvement.

• Analyzing, developing, and evaluating systems to determine the most effective solutions that meet client needs and project requirements.

• Establishing standards for ticketing, workflow management, and troubleshooting.

• Creating and maintaining accurate documentation for systems and applications.

• Conducting inventory management including hardware tracking, asset lifecycle management, and software management to ensure efficient resource allocation, cost control, and compliance.

• Providing technical support for hardware related issues for laptops, desktops, and peripherals such as printers and scanners as well as audio visual hardware and software as needed.

• Engaging with clients to define, analyze, anticipate, and address system issues and needs.

• Engaging with clients to define, analyze, anticipate, and address hardware issues and needs.

Collaboration with Unit Leaders, Divisional and Campus Partners, and Key Stakeholders:

• Providing clear and accurate communication with staff, clients, and stakeholders to understand their needs and provide any project updates.

• Collaborating with Stony Brook Medicine IT, Division of Information Technology, Information Security, Client Support, and other information technology leaders and technical experts to develop new projects, maintain institutional best practices and policy compliance, ensure data accuracy, security, and privacy of information.

• Supporting senior stakeholders in information security training, technology downtime procedures, disaster recovery, and business continuity planning.

• Coordinating with vendors to resolve technical issues, conduct procurement activities, and regularly implement strategic system upgrades.

Supervision:

• Supervising the client-facing Lead IT Solutions Engineer and IT support student technicians.

• Providing leadership, mentorship, and performance management by reviewing and evaluating the work of the staff, and preparing periodic performance reports.

• Recruiting, training, evaluating IT support student technicians.

• Supervising IT to support student technicians' scheduling, development, and tasking.

Professional Development and Committee Involvement:

• Participating in opportunities that promote learning, growth, and development (i.e., classes, training, webinars, conferences, committees, etc.).

• Contributing to the Division of Student Affairs by attending and/or supporting events, activities, and programs (i.e., campus-wide traditions, events, programs, etc.
• Other duties or projects as assigned as appropriate to rank and departmental mission.
• Evening and weekend work may be required at times.

Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

In addition to the employee's base salary, this position is eligible for $4000 UUP annual location pay, paid biweekly.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.
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