IT Asset Coordinator

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Information Technology
Salary: $61,784 - $94,064
Full/Part Time: Full-time(100%)
Organization: Info Technology Solutions
Department: Misty Maurin
Application Deadline: Open Until Filled

Position Information:
The IT Asset Coordinator position is unique in that it fulfills two roles within a group in Information Technology Solutions (ITS) that supports the School of Medicine (SOM) and UCR Health. This role will serve as the IT Asset Coordinator, specifically supporting the SOM and UCR Health, as well as providing Help Desk support for both the SOM and UCR Health. This position will be responsible for overseeing and managing the SOM's and UCR Health's hardware inventory, specifically laptops/desktops and mobile devices, and other IT resources, ensuring they are properly tracked, maintained, and used efficiently throughout their lifecycle, from procurement to disposal. The coordinator will maintain a loaner inventory for use when necessary, and maintain the asset inventory system, and tag all SOM/UCR Health devices. The incumbent will also focus on optimizing resource use, minimizing costs, and ensuring compliance with contracts, policies, and procedures. The IT Asset Coordinator will provide ad-hoc reports on inventory status to ITS and SOM leadership. In addition, this position will provide first-level technical support to end-users in the SOM and UCR Health, primarily focusing on resolving common issues with computer hardware, software, applications, and network access. He/she/they will troubleshoot problems, guide users through solutions, and escalate complex issues to higher-tier support teams.

This position is classified as on-site.

The full salary range for the IT Asset Coordinator is $29.59 to $45.05 per hour. However, the pay scale for this position is UP TO $35.60 per hour. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.

As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Requirements

Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training.

Required

Experience Requirements

Minimum of 2 years of experience

Required

Experience with hardware acquisition, deployment, and disposal.

Required

Experience working in a higher education environment.

Preferred

Experience with IT asset inventory management.

Preferred

Special Conditions
Special

Occasional travel for university related business meetings, conferences and/or professional development.

Required

Travel Outside of Normal Business Hours

Required

Background Check

Required

Minimum Requirements

Demonstrated effective communication and interpersonal skills. Ability to communicate technical information to technical and non-technical personnel at various levels in the organization.

Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.

Highly organized

Understanding of various operating systems, networking, and IT desktop/laptop components/peripherals.

Familiarity with different IT Asset Management (ITAM) software tools and their functionalities.

Demonstrated experience planning, executing, and managing IT asset-related projects.

Ability to analyze IT asset data in order to inform management so as to make informed decisions and improve resource allocation.

Able to identifying and resolve issues related to IT assets.

Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.

General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.

Working knowledge of desktop and business/technical support systems.

Demonstrated judgment to delegate/escalate issues appropriately.

Demonstrated skill at creating technical documentation for complex processes, applications, and training.

Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.

Preferred Qualifications

Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.


Additional Information:
Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
BUS TCHL SUPP ANL 2 TX 007359 Misty Maurin Armando Gauna

Department Custom Scope
The IT Asset Coordinator position is unique in that it fulfills two roles within a group in Information Technology Solutions (ITS) that supports the School of Medicine (SOM) and UCR Health. This role will serve as the IT Asset Coordinator, specifically supporting the SOM and UCR Health, as well as providing Help Desk support for both the SOM and UCR Health. This position will be responsible for overseeing and managing the SOM's and UCR Health's hardware inventory, specifically laptops/desktops and mobile devices, and other IT resources, ensuring they are properly tracked, maintained, and used efficiently throughout their lifecycle, from procurement to disposal. The coordinator will maintain a loaner inventory for use when necessary, and maintain the asset inventory system, and tag all SOM/UCR Health devices. The incumbent will also focus on optimizing resource use, minimizing costs, and ensuring compliance with contracts, policies, and procedures. The IT Asset Coordinator will provide ad-hoc reports on inventory status to ITS and SOM leadership. In addition, this position will provide first-level technical support to end-users in the SOM and UCR Health, primarily focusing on resolving common issues with computer hardware, software, applications, and network access. He/she/they will troubleshoot problems, guide users through solutions, and escalate complex issues to higher-tier support teams.

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Maintain a comprehensive inventory of all hardware (specifically laptops/desktops, mobile devices) and other IT assets, including their location, status, and specifications.

25%

Provides Tier 1 & Tier 2 client services (aka Help Desk) support to all SOM and UCR Health faculty, staff and students. Aims for first call resolution of tickets and phone calls, and triage calls to appropriate ITS groups. Will be supporting users on their Windows and Mac computer hardware, software, account and password issues, smartphones and tablets, wired and wireless networking, security and Gmail email systems.

20%

Oversee the entire lifecycle of IT assets, from procurement and deployment to maintenance, upgrades, and eventual disposal.

10%

Oversee the deployment of new IT assets, ensuring they are configured and integrated properly.

10%

Oversee the secure disposal of retired IT assets.

10%

Provides escalated, broad technical support. Troubleshoots, resolves or appropriately triages moderately complex network connectivity issues. May provide server administration support to clients. Consults with users to assess and implement file structure needs and perform data migration. Performs backup server administration.

10%

Optimize IT asset utilization to reduce costs, such as through standardization and efficient resource allocation.

5%

Creates and oversees creation of complex technical documentation.

5%

Develops and/or provides training as needed based on consultation with users and understanding of technology including one-on-one and small group training, FAQs, knowledge-based entries organizational-wide and job aids to assist users electronically.

5%


To apply, visit https://jobsportal.ucr.edu/jobs/35793999







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