The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.

The Desktop Support Technician is responsible for the support of the user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.

Essential Duties:

• Provide technical and troubleshooting assistance to Keck Medicine of USC end users as required.
• Provide superior customer service, training and support to Keck Medicine of USC end users as required.
• Adhere to Keck Medicine of USC IT processes and practices.
• Identify and recommend ways to improve processes to Keck Medicine of USC IT Client Services team.
• Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
• Responds to questions from users or escalates their issues to an IT manager at Keck Medicine of USC IT.
• Assist in the installation, repair and maintenance of work stations at all Keck Medicine of USC hospitals and clinic locations.
• Prepares defective parts for shipment to manufacturer.
• Assist in maintaining records or parts inventory for spare equipment.
• Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
• Ability to perform on-call duties.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req 6 months experience in IT up to two (2) years required.
• Req Experience with or exposure to the following: - Operating systems: Windows 7, 10, OS X - Office Productivity Software: Office 2010 and 2016 - Cerner - Footprints - Kronos

• Req Must demonstrate excellent customer service and communication skills
• Req Must demonstrate ability to learn and continue learning new systems and willingness to take on additional responsibilities
• Req Must demonstrate ability to work both independently and cooperatively in a team as needed and follow-up towards the successful completion of assigned tasks

Preferred Qualifications:

• Pref Associate's degree in a related field
• Pref Experience in Desktop support

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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