At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America?s Best Hospitals-and now we invite you to join us and make a difference every single day in service of this outstanding work - excellence and innovation in patient care, research, and community service. You'll work with a team of professionals and have access to new facilities. This will help you achieve something outstanding for yourself and others.

The Command Center Operator is responsible for the Security Department Command Center operations. This includes, but is not limited to, answering incoming telephone calls, dispatching calls, documenting service calls, monitoring alarm systems, monitoring CCTV cameras, maintenance of CCTV recording devices and dispatching medical center wide emergency broadcasts.

• Answers telephones, gathers information and dispatches officers in a polite, professional manner.
• Monitors digital alarms, such as fire alarm, Infant alarm, panic alarm and access control systems; analyzes activations, and dispatches appropriate personnel.
• Responsible for utilizing the overhead paging system to announce medical codes and pages medical staff and physicians within the medical center. Receives emergency medical calls and dispatches medical staff to emergency code situations.
• Operates CCTV systems and troubleshoot technical problems.
• Maintains recording devices and review contents for suspects to assist in investigations.
• Monitors the security radio communications equipment for officers in the field and alerting the appropriate personnel in the event of emergencies, unusual circumstances, and/or officer needs assistance calls. In emergency situations, responsible for notifying key management personnel, senior staff and appropriate law enforcement agencies.
• Maintains daily dispatch logs, recording all calls to the Security department via the Command Center. Maintains daily log on contractors working in the medical center which may set off fire alarm systems.
• Monitors activity on the loading dock after normal business hours, allowing access to approved vendors.
• Alerts the shift Watch Commander of any unusual or suspicious activity. Passes on all pertinent information to relieving staff.

Education:

• High School Diploma/GED - Required

Experience:

• Minimum one (1) year prior security experience preferred
• Excellent customer service and communication skills.
• Computer proficiency is a requirement.

License/Certifications:

• Security Officer Guard Card/California Guard Card - Required
• Valid California's Driver License - Required