IT Support Technician

Online applications must be received before 11:59pm on:
July 6, 2025
If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):
481C-YN_CS_NPS - IT Support Technician 1

Business Title:
IT Support Technician

Employee Type:
Classified

Position Details:

The Opportunity:

The Edward R. Murrow College of Communication at Washington State University (WSU) invites candidates to apply for our IT Support Technician.

You will provide essential technical support to faculty, staff, and students within the Edward R. Murrow College of Communication. You will be serving as the first point of contact for IT-related inquiries. In this position you will be responsible for independently diagnosing and resolving basic hardware, software, and peripheral issues. Key duties include maintaining and updating computers and related systems across staff, faculty, and instructional labs; assisting IT professionals in providing hardware and application support for day-to-day operations; supporting video and audio needs for meetings and classroom presentations; and performing routine maintenance and troubleshooting. You will also lead student employees on daily tasks and projects, manage the IT Help Desk ticketing system, and maintain the inventory tracking system for computing and software assets. Additional responsibilities include assisting with software review and acquisition processes to ensure effective and up-to-date IT operations throughout the college.

Additional Information:

This is a full-time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,643 to $4,865 | Range 42 Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• High school diploma or GED and twelve (12) months of experience resolving customer issues OR equivalent education/experience.
  
• Demonstrated knowledge of current computer hardware, operating systems and software.
  
• Demonstrated knowledge of system restore and recovery software.
  
• Demonstrated knowledge of help desk ticketing systems.
  
• Demonstrated experience with Adobe Products and Microsoft 365.
  

Preferred Qualifications:

• Familiarity with providing remote support.
  
• CompTIA A+ certification.
  

About the Edward R. Murrow College of Communication:

At the Edward R. Murrow College of Communication at Washington State University, we honor the legacy of one of the most courageous and influential figures in broadcast journalism. Inspired by Murrow's fearless pursuit of truth and his deep commitment to integrity, our college fosters a culture of critical thinking, ethical storytelling, and social responsibility. With programs spanning journalism, strategic communication, and media innovation, we prepare students to lead in a rapidly evolving media landscape. Our mission is rooted in Murrow's enduring belief that communication can shape a more informed and just society.

Department Name:

IT Department

Location:

Pullman, WA

Application Instructions:

Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
1) Resume
2) Cover Letter

External candidates, upload all documents in the 'Application Document' section of your application.

Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:
Full time

Position Term:
12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU's Compliance and Civil Rights, the Department of Education's Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Pullman-WA/IT-Support-Technician_R-13650

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.







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