Senior Network Services Engineer (IT Infrastructure Engineer 3)

GENERAL DUTIES

This position encompasses professional and responsible highly technical consultative and/or administrative work unique to the design and engineering of complex datacenters, networks and cloud deployments. Under administrative direction of a university IT manager, with broad latitude for independent action or decision, is responsible for the development of comprehensive infrastructure solutions. Engineer and operate mission critical infrastructure and be responsible for the access and protection of sensitive data, systems, and networks. May lead a team or participate in a team in planning, designing, implementing, and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and virtualization components.

There are three Levels of this title. Assignment Levels 2 and 3 may oversee multiple projects and supervise employees. This specification describes typical assignments for this title; related duties may be assigned as needed.

To view the complete job description, go tohttp://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/and view the Job Description for IT Infrastructure Engineer.

CONTRACT TITLE

IT Infrastructure Engineer

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 25 colleges. CIS supports enterprise IT and applications, develops new technologies that advance the University's core mission, builds, upgrades and maintains the University's network, operates the University's Data Center and Service Desk, manages the processes that safeguard the University?s IT assets, and operates the SOC. Additionally, CIS develops disaster recovery plans for business continuity, maintains the security of the University?s IT assets, and maintains the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNY?s 25 colleges. Lastly, CIS provides strategic and operational IT leadership with respect to the maintenance, enhancement, and expansion of the CUNY network spanning across all CUNY campuses.

CUNY is seeking an experienced Senior Network Services Engineer to join its Network Services team, contributing directly to the success of CUNY?s shared services IT initiative. This role is essential for maintaining and enhancing the university?s core network infrastructure, which supports over 240,000 students, 50,000 faculty and staff, and 30+ sites across the university system. The incumbent will play a pivotal role in high-impact projects, such as Network Automation and Centralized Management, CUNY Private Cloud (Server Workload Consolidation), and Telephony Services Consolidation, while ensuring the reliability, security, and scalability of CUNY?s network and VoIP infrastructure. With responsibility for managing over 3,000 network devices, 300,000+ computers, and 30,000+ mobile devices, this position is critical to supporting CUNY?s ability to provide world-class IT services to its academic and business units. This is a high-impact, technical role that offers the opportunity to shape the future of CUNY?s IT infrastructure.

Reporting to the Director of Network Services, the Senior Network Services Engineer is charged with providing expert-level network engineering support, design, configuration and implementation for the networking department. Technologies include but are not limited to: Wired & Wireless LAN (Cisco), Firewalls (Palo Alto), Optical networking (Cisco ONS) in a Metropolitan Area Network, F5 application delivery controllers, Infoblox IPAM devices. Note: the incumbent will operate as the lead technical networking resource both for the CUNY Central office and all CUNY Colleges.

Key responsibilities include, but are not limited to the following:

• Provides technical leadership for the networking department.
• Gathers requirements, creates designs and documentation for network deployments/modifications, implements, upgrades, manages and troubleshoots network systems including software, switches, routers, firewalls, wired/wireless LAN, optical networking, and Infoblox IPAM devices.
• Develops templates for standardization of both hardware choices and network device configurations.
• Monitors network performance - availability, utilization, latency and leads difficult/complex troubleshooting efforts and projects.
• Manages network monitoring systems - Solarwinds.
• Deploys, updates, and manages load balancers (Netscaler/F5).
• Liaises with third-party support and manages subcontractors involved with network installations.
• Provides network technical support directly to users and through ticketing systems.
• Creates technical support documentation for network systems and processes.
• Coordinates additional resources needed to accomplish tasks and projects.
• Develops, implements and maintains policies and procedures.
• Escalates service requests as needed to fulfill task/project expectations.
• Performs ad hoc network requests, projects, initiatives and other related duties consistent with the scope and intent of the position as assigned, which may require travel to work locations in any of the 5 boroughs and/or on-call troubleshooting support after standard business hours and/or weekends, as needed.
• Reviews existing environment and provides recommendations for improvements.
• Evaluates emerging technologies and provides guidance on choices, integration and implementation.

NOTES:

1. Until further notice, this position is eligible for a hybrid work schedule.
2. An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position.

MINIMUM QUALIFICATIONS

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college or university and five (5) years of satisfactory full-time experience in thedesign and engineering of complex datacenters, networks and/or cloud deployments; or

2. A baccalaureate degree from an accredited college or university and six (6) years of satisfactory full-time experience as described in "1" above; or

3. A high school diploma or its educational equivalent and ten (10) years of satisfactory full-time experience as described in "1" above; or

4. Education and/or experience which is equivalent to "1," "2" or "3" above. The following may substitute for some of the required experience required in "1," "2" or "3" above, as follows:

College education (undergraduate credits) may substitute for up to four (4) years of the required experience in "3" above on the following basis:

A. 30 to 59.9 semester credits substitute for 1 year of experience; or

B. 60 to 89.9 semester credits substitute for 2 years of experience; or

C. 90 to 119.9 semester credits substitute for 3 years of experience; or

D. 120 or more semester credits substitute for 4 years of experience.

Graduate credits in information technology, computer science or a related field may substitute for up to two (2) years of experience in "1" or "2" above on the following basis:

A. 15 to 29.9 graduate credits substitute for 1 year of required experience; or

B. 30 or more graduate credits substitute for 2 years of required experience.

Each of the following validcurrent certification(s) may substitute for one (1) year of the required experience in "1," "2" or "3" above:

A. Certified Information Systems Security Professional (CISSP) issued by ISC2; and/or

B. Certified Scrum Product Owner (CSPO) issued by Scrum Alliance; and/or

C. Cisco Certified Network Associate (CCNA) issued by Cisco; and/or

D. Cisco Certified Network Professional (CCNP) issued by Cisco; and/or

E. CompTIA Linux+ issued by CompTIA; and/or

F. CompTIA Network+ issued by CompTIA; and/or

G. Security+ issued by CompTIA; and/or

H. IBM Certified Solution Architect - Cloud Pak for Data issued by IBM; and/or

I. ITIL Foundation Certification issued by Axelos; and/or

J. Juniper Networks Certified Internet Associate (JNCIA) issued by Juniper Networks; and/or

K. Microsoft Certified: Azure Administrator Associate issued by Microsoft; and/or

L. NetApp Certified Data Administrator (NCDA) issued by any authorized organization approved by NetApp; and/or

M. NetApp Certified Storage Installation Engineer (NCSIE) issued by any authorized organization approved by NetApp; and/or

N. NetApp Certified Storage Installation Engineer (NCSIE) issued by any authorized organization approved by NetApp; and/or

O. Oracle Cloud Infrastructure Architect Professional Certification issued by Oracle; and/or

P. Red Hat Certified Engineer (RHCE) issued by Red Hat; and/or

Q. VMware Certified Professional (VCP) issued by VMware.

However, all candidates must have a high school diploma or its educational equivalent and at least three (3) years of experience as described in "1" above.

Assignment Level II or III

Level II: After meeting the Qualification Requirements above, an additional two (2) years of satisfactory full-time experience in thedesign and engineering of complex datacenters, networks and/or cloud deployments is required for Level II.

Level III: After meeting the Qualification Requirements aboveandthe Level II requirements, an additional two (2) years of satisfactory full-time experience in thedesign and engineering of complex datacenters, networks and/or cloud deployments is required for Level III (for a total of 4 years of experience above the Qualification Requirements).

English Language Proficiency : Demonstrated English language proficiency, including ability to speak, read, write, and understand English well enough to meet minimally acceptable performance standards set for job duties.

Motor Vehicle Driver License : A Motor Vehicle Driver license, valid in New York State, may be required for some, but not all positions.

Note: CUNY considers full-time work to be at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half and credited instead of,but not in addition to, full-time experience during the same period (e.g., two months of related work experience at 20-34 hours per week equates to one month of full-time related work experience.) Part-time experience of fewer than 20 hours per week cannot be credited at all.

OTHER QUALIFICATIONS

Preferred:

• Extensive knowledge and experience working on large scale, complex, multi-tenant network - designing, installing, configuring, and supporting Cisco switches, routers and firewalls and wireless LAN network technologies.
• CCIE or equivalent knowledge.
• The ideal candidate will have experience designing and supporting multi-tenant networks using VRFs or other technologies including integrating a Hybrid cloud design.
• Expert level switching and routing, Metro Ethernet, EIGRP, IBGP, EBGP, OSPF.
• Proven knowledge in supporting, troubleshooting, implementing and executing changes on spine/leaf and VXLAN data center networks.
• Expert level experience with using Palo Alto firewalls.
• Superior troubleshooting skills including the ability to capture and provide analysis of packet traces and determining application performance issues.
• Detailed understanding of configuring, installing and supporting:
• Voice over IP (Cisco), knowledge of SIP
• Video over a LAN\MAN
• LAN/WAN QOS
• In-depth familiarity with Cisco?s switching and routing hardware platforms.
• Advanced interpersonal, verbal and written communication skills.
• Aptitude to create and lead presentations.
• Ability to provide guidance to and lead junior engineers; proven leader.
• Skilled at developing network diagrams using MS Visio.
• Excellent time and project management skills.
• Knowledge of dark fiber networks, DWDM & Cisco ONS technology.
• Experience with:
• using Cisco?s DCNM or equivalent non-ACI software to enact changes on the Spine/Leaf data center network.
• Network Management platforms such as SolarWinds and Cisco ACS.
• Experience supporting VMWare NSX including integrating it into a VXLAN network.

COMPENSATION

Level 1: $105,827

Level 2: $115,190

Level 3: $ 126,287 - $155,000

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\HRAM\FL.HRS\CG\SEARCH\FL.GBL?Page=HRS\APP\JBPST\FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=30503&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

Open until filled.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

Location

Central Office

About CUNY City University of New York - System

The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.

Show more

Show less

Connections working at CUNY City University of New York - System