Position Summary

This is an executive IT support role, requiring customer service and technical troubleshooting skills to enable users while creating positive relationships and building trust with Athletics IT support at every opportunity. Typically weekdays; however, some off hours, live event/game day support required. Resolve user IT requests, task sequence/image new devices, and perform onboarding for new employees/swap users to new machines in accordance with refreshment cycle. Monitor hardware collections via MMC and JAMF. Use PaperCut to monitor/manage printers and queues. Coordinate on some sports technology installations. Generally, leverage technology for the smooth operation and improvement of MSU Athletics coaches and staff. 

Minimum Requirements

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate's Degree; one to three years of related and progressively more responsible or expansive work experience in IT Helpdesk or similar experience troubleshooting Windows/Mac enterprise environments; or an equivalent combination of education and experience.

Desired Qualifications

Experience and ability to improve/streamline our use of TDX. Experience supporting Paciolan ticket scanning. Experience supporting collegiate sports technologies such as Spiideo, HUDL, Sideline Scout, Brightsign Players/Carousel Digital Signage, XOS/Catapult Thunder, VenueNext, OES and Daktronics scoreboards, Playsight, Axis IP cameras, Synergy, Trackman, ShotTracker, etc. Familiarity with computer hardware components, networking basics, and computer troubleshooting. 

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Please provide three professional references who are knowledgeable of your work

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Bidding eligibility ends October 14, 2025 at 11:55 P.M.

About Michigan State University

Spartans work every day to advance the common good in uncommon ways.Together, we tackle some of the world?s toughest problems to find solutions that make life better?from alternative energy to better food safety to breakthrough medical and environmental applications achieved through rare isotope research.We teach. We explore and we discover. We collaborate and lead. We innovate, inspire, and empower. We achieve our potential and create circumstances that help our students and others achieve theirs.We're good at it, and we've been at it for more than 150 years.The nation?s pioneer land-grant university, MSU began as a bold experiment that democratized higher education and helped bring science and innovation into everyday life. The revolutionary concept became a model for the nation.Today, MSU is one of the top research universities in the world?on one of the biggest, greenest campuses in the nation. Home to nationally ranked and recognized academic, residential college, and service-learning programs, we?re a diverse community of dedicated students and scholars, athletes and artists, scientists and leaders.In ways both practical and profound, we work to create a stronger, more sustainable, and more hopeful future for all.

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